Full refund on faulty products but not the carrier bag

WestminsterMarvel

Before you read I must stress I'm looking to highlight the principle involved here not the sums of money!

I bought 3 items from a retailer and paid 5p for a carrier bag.
The 3 items I purchased were faulty so returned them to store for a refund.
There was no quibble from the staff except that I couldn't get a refund for the 5p carrier bag as it "had been used".
Despite it being clearly listed on the receipt with the other items.
So had to leave the shop with an empty carrier bag that I don't need, carrying advertising for the retailer and am out of pocket for the privilege of being sold faulty goods.
Is this right?

AndyMc.....

WestminsterMarvel wrote: »

Before you read I must stress I'm looking to highlight the principle involved here not the sums of money!

I bought 3 items from a retailer and paid 5p for a carrier bag.
The 3 items I purchased were faulty so returned them to store for a refund.
There was no quibble from the staff except that I couldn't get a refund for the 5p carrier bag as it "had been used".
Despite it being clearly listed on the receipt with the other items.
So had to leave the shop with an empty carrier bag that I don't need, carrying advertising for the retailer and am out of pocket for the privilege of being sold faulty goods.
Is this right?

Yes, you paid for a bag and there was nothing wrong with it.

Your choice to carry on advertising and not putting it in your pocket.

WestminsterMarvel

AndyMc..... wrote: »

Yes, you paid for a bag and there was nothing wrong with it.

Your choice to carry on advertising and not putting it in your pocket.

Thanks Andy - apologies if it wasn't clear in my original post - my issue is that I was denied a refund. I asked for a full refund including the cost of the bag which I returned

Oakdene

But there is nothing wrong with the bag.

WestminsterMarvel

Oakdene wrote: »

But there is nothing wrong with the bag.

Yes but I didn't intend to go to the shop to buy a 5p bag alone.
I'm not satisfied that having been sold faulty products I have effectively bought a bag that I don't want or need. As the bag itself is in fine condition they can reuse it for a customer who will make use of it. Appreciate the cost is derisory but why should the consumer be out of pocket in this scenario.

unholyangel

Yes they should've refunded the bag. Doesn't matter that there was nothing wrong with the bag - if you order things together and some goods don't conform, you have the option of:
1) rejecting all goods
2) accepting all goods
3) rejecting the goods that don't conform and accepting the goods that do conform

If any of the goods formed a commercial unit then you cant reject some of those goods and must reject all goods that form that unit.

However what you can't do (which might apply here if you purchased other items) is only reject some that conform. When it comes to goods that do conform you can't reject just some of them, its an all or nothing affair.

http://www.legislation.gov.uk/ukpga/2015/15/section/21/enacted

Svein_Forkbeard

You could have
a. Brought your own bag
b. Taken your goods without a bag.

It was your choice to buy a bag the whole point of charging for them is so that you bring your own bag.

bris

Bloody hell is this what this forum has come too...... advice on a 5p carrier bag.......

miniemma

Svein_Forkbeard wrote: »

You could have
a. Brought your own bag
b. Taken your goods without a bag.

It was your choice to buy a bag the whole point of charging for them is so that you bring your own bag.

What he said ^^^^

AndyMc.....

WestminsterMarvel wrote: »

Yes but I didn't intend to go to the shop to buy a 5p bag alone.
I'm not satisfied that having been sold faulty products I have effectively bought a bag that I don't want or need. As the bag itself is in fine condition they can reuse it for a customer who will make use of it. Appreciate the cost is derisory but why should the consumer be out of pocket in this scenario.

If you neither want or need the bag why did you buy it?

agrinnall

AndyMc..... wrote: »

If you neither want or need the bag why did you buy it?

Presumably to carry the products which turned out to be faulty - isn't it obvious?