Buyer advised item has not been received

moonpenny

:beer:

lilmiss1982 wrote: »

It might also be worth in future uploading that number into ebay when you mark the parcel as dispatched on eBay.

If you had the buyer would have had the same information as you regarding the parcel and perhaps wouldn’t have needed to contact you.

I have put my ref code (from my proof of posting for second class parcel) in several times on the Royal mail site and it keeps coming up as not recognised. I have put the dashes in and left them out and it is still not recognising the code. Can anyone help?

theonlywayisup

Glad it worked out OP.

To pick up on this comment...

Dox wrote: »

You can't rearrange delivery - it has to be the recipient.

The sorting office keeps items for 18 calendar days before returning to sender (I'm looking at a 'Something for you' card which I received today, or I wouldn't have known that!).

You CAN and SHOULD arrange a redelivery as a seller, we do it all of the time. You know the details for the parcel. Go to the RM website and select the redelivery option. https://www.royalmail.com/personal/receiving-mail/redelivery/book

If you have the details of when the item was "attempted" put those in (but if you don't just select a date, it doesn't stop the redelivery).

The name on card - the addressee.

Complete the address details and other bits relating to which service you used and select a redelivery date.

If you need to add your email/tel number put yours in, that way you get a notification.

theonlywayisup

moonpenny wrote: »

:beer:

I have put my ref code (from my proof of posting for second class parcel) in several times on the Royal mail site and it keeps coming up as not recognised. I have put the dashes in and left them out and it is still not recognising the code. Can anyone help?

Does it say not recognised or that it won't show until delivery has been made/attempted?

custardy

wishuponastar wrote: »

I sold a skirt years ago, the buyer said it never arrived. So I refunded. And just put it down to one of those things.


Anyway about 2 months later the skirt arrives back on my doorstep with the original packaging but half torn off (the bit that remained was the half with the sender's address hence why it came back to me).


The skirt was torn/caught at the part where the package had been ripped, I assumed it was RM machines or something that had ripped the padded envelope. Someone had repackaged it in a plastic bag over my original half remaining envelope.


I never did anything, guess in those days I didn't know I could do anything, I was just glad I got the skirt back. But it was a shame about the skirt being caught as it was irreparable but I was able to use the small belt off it on another skirt of mine.

Brown paper packaging?

moonpenny

theonlywayisup wrote: »

Does it say not recognised or that it won't show until delivery has been made/attempted?

It says not recognised.
I didn't know I could put the proof of posting ref number in RM website untill I read this thread but its not working for me.

custardy

moonpenny wrote: »

It says not recognised.
I didn't know I could put the proof of posting ref number in RM website untill I read this thread but its not working for me.

What did you send? Large letter,parcel?

moonpenny

I sent small parcel 2nd class £2.90. It was a soft toy.

wishuponastar

custardy wrote: »

Brown paper packaging?

It was a padded envelope, I think it was yellowy brown in colour, they are pretty common. I thought they were pretty strong but seemingly not.

janb5

theonlywayisup wrote: »

Glad it worked out OP.

To pick up on this comment...



You CAN and SHOULD arrange a redelivery as a seller, we do it all of the time. You know the details for the parcel. Go to the RM website and select the redelivery option. https://www.royalmail.com/personal/receiving-mail/redelivery/book

If you have the details of when the item was "attempted" put those in (but if you don't just select a date, it doesn't stop the redelivery).

The name on card - the addressee.

Complete the address details and other bits relating to which service you used and select a redelivery date.

If you need to add your email/tel number put yours in, that way you get a notification.

Hi- why would you arrange the redelivery for a buyer as you cant be sure that they will be at home when you organize a redelivery?

ballisticbrian

Hi- why would you arrange the redelivery for a buyer as you cant be sure that they will be at home when you organize a redelivery?

Although someone on here said it is under-handed, there's a couple of instances where as a seller, it's very useful, for example, to re-attempt delivery where the buyer gets a refund then goes to collect, a problem created by the timescales and items aren't coming back from Royal Mail as quick as they aim / stated they would (up to six weeks it seems)