Amazon Refuse Exchange

RobUK360

As the underlying tech is GSync, all Gsync monitors, from all manufacturers seem to have this issue. As I have a Geforce graphics card, I cannot use use freesync technology. So there are no other options for me unless I don't want GSync, which I do for tear free gaming. I have so far tried a few fixes and so far it has improvd. I am still on the fence as to keeping it or getting a refund.

mije1983 wrote: »

So surely you definitely want a refund then so you can purchase a different type of monitor?


Why would you want an exchange if you say it's a common problem?

Carrot007

You seem to have two issues.


1. GSync is not a replacement for a decent specced machine. Your computer still needs to be up to the task. With tearing I suspect it is not. try lower settings.


2. You bought into nvidia's nonsense. The yare horrible proprietory nonsense. Yes there top end cards are better than amd, but only idiots buy them, unless you paid over £2000 for your machine they are pointless. (machine not the gfx card(s) which are on top)

bris

If you refuse the refund then go to Dell you contract with Amazon is at an end.


However, if you contact Amazon and they give you permission to go to Dell then your contract stays with Amazon for any future problems.


This is the way it usually works, when a retailer tells you to take it up with the manufacture your contract stays with that retailer. It's only when you go over their head that the retailer can decline to assist further.

RobUK360

Thank you for your informative post. Really appreciate it. I have changed some settings now and I'm happy with it. So will be keeping it.



Pity this forum is full of other unhelpful and bitter people. Probably won't stay around.



Regards


Rob.

bris wrote: »

If you refuse the refund then go to Dell you contract with Amazon is at an end.


However, if you contact Amazon and they give you permission to go to Dell then your contract stays with Amazon for any future problems.


This is the way it usually works, when a retailer tells you to take it up with the manufacture your contract stays with that retailer. It's only when you go over their head that the retailer can decline to assist further.

LilElvis

RobUK360 wrote: »

Thank you for your informative post. Really appreciate it. I have changed some settings now and I'm happy with it. So will be keeping it.



Pity this forum is full of other unhelpful and bitter people. Probably won't stay around.



Regards


Rob.

How is it unhelpful to tell you what your legal rights are? That would appear to be why you posed a question in the first place. Or is it just that, in your view, the replies are unhelpful and bitter because they weren't the ones you wanted to hear?

This is a "consumer rights" board, not a "consumer wants" one.

its_all_over

RobUK360 wrote: »

Thank you for your informative post. Really appreciate it. I have changed some settings now and I'm happy with it. So will be keeping it.



Pity this forum is full of other unhelpful and bitter people. Probably won't stay around.



Regards


Rob.

That's a rather nasty post when everyone has taken the time to answer and given you spot on advice that is correct. You shouldn't get nasty just because you don't like the correct answer.

mije1983

LilElvis wrote: »

How is it unhelpful to tell you what your legal rights are? That would appear to be why you posed a question in the first place. Or is it just that, in your view, the replies are unhelpful and bitter because they weren't the ones you wanted to hear?

This is a "consumer rights" board, not a "consumer wants" one.

its_all_over wrote: »

That's a rather nasty post when everyone has taken the time to answer and given you spot on advice that is correct. You shouldn't get nasty just because you don't like the correct answer.

Seems to be on ongoing trend unfortunately if posters don't like the responses.

What people don't seem to realise is, being nice to newbies doesn't mean telling them what they want to hear.

robatwork

RobUK360 wrote: »

Thank you for your informative post. Really appreciate it. I have changed some settings now and I'm happy with it. So will be keeping it.



Pity this forum is full of other unhelpful and bitter people. Probably won't stay around.

As others have said, you'll be a big loss.

In the real world, you are going to need to get a bit more robust in dealing with not hearing what you want to or people criticising. Let me guess - you're in your early or mid 20s?