Amazon Refuse Exchange

RobUK360

Hi Everyone,


I have encountered a strange one from Amazon, I'm not sure if they can do this or not. I bought a monitor from them, less than 30days ago, which has a strange flicker on the screen in certain circumstances. I contacted Amazon and was told they can refund my money, but cannot do an exchange as the item is no longer available. I pointed out it is available, being sold by Amazon, I purchased it from Amazon also, not a 3rd party. They explain that my batch had been recalled due to problems, I asked what the issues were and they were unable to tell me. At this point I said well I'd like a replacement, they declined. Stating that the product was not stocked anymore, but looking at the site it is. He then explains that because I paid less, the price has now increased, by around £50, I can get a full refund and purchase the item again at the higher price, from Amazon. The same product they state isn't in stock. He also told me to contact Dell and see if they would replace it, but I'd rather Amazon do this as I purchased it from them.



So where do I stand on my consumer rights? I would like a replacement, especially as they have told me the batch has been recalled. I obviously don't want to have to send another £50 on the same thing.



I also got him to send me all this in an email. It's not quite what we discussed, but contains most of it.



Regards


Rob.

lammy82

As the product is faulty, you are entitled to a refund, replacement or repair. But it's the retailer's choice as to which you are offered. If they're offering a refund, then they're fulfilling their obligations. They don't have to sell you another for the same price. Sorry!

boo_star

The only remedy you could insist on, given you're within 30 days of purchase, is a full refund.

You can't insist on a repair or replacement.

RobUK360

Thank you for your replies. Well that just seems unfair, but I guess there isn't anything I can do about it. I certainly am not going to return it to purchase for a higher price. I might try contacting Dell, see what they have to say. How would I stand legally on a refund from Amazon if Dell exchange the monitor, but in the future there are issues? Would I still be entitled to a refund if within the allotted time?

ssparks2003

No. If Dell was to exchange your monitor (and I doubt that they will) then your relationship with Amazon in regard to this monitor is at an end.

DCFC79

RobUK360 wrote: »

Thank you for your replies. Well that just seems unfair, but I guess there isn't anything I can do about it. I certainly am not going to return it to purchase for a higher price. I might try contacting Dell, see what they have to say. How would I stand legally on a refund from Amazon if Dell exchange the monitor, but in the future there are issues? Would I still be entitled to a refund if within the allotted time?

Its not unfair, its what laid in the regulations.
If you feel aggrieved by it then complain to those who can change consumer rights.

robatwork

I think this particular forum is reaching a new low when someone offered a full refund isn't happy with that.

You may want to contact Mchambers

Zandoni

RobUK360 wrote: »

Thank you for your replies. Well that just seems unfair, but I guess there isn't anything I can do about it. I certainly am not going to return it to purchase for a higher price. I might try contacting Dell, see what they have to say. How would I stand legally on a refund from Amazon if Dell exchange the monitor, but in the future there are issues? Would I still be entitled to a refund if within the allotted time?

There's a chance That Dell might give you a refurbished model that may have the same problem. I'd send it back for the refund and keep my eye on the price to see if it's reduced at a later date.

RobUK360

I think if you had read my post you would realise I didn't want the refund and then have to pay an additional £50 to re-order the same item. But if you prefer to waste money that is up to you.

robatwork wrote: »

I think this particular forum is reaching a new low when someone offered a full refund isn't happy with that.

You may want to contact Mchambers

RobUK360

The email I recieved after I spoke to Amazon suggested I speak to Dell about repair or exchange under warranty. Not sure I'd want a refurbished monitor after having it only a week. I have since found other posts on the internet regarding this problem and it is suggested this is a common issue with this type of monitor, not just the brand or model. I am currently looking into a few possible fixes for the issue, before I make up my mind on the refund.



I'd like to thank all the people that offered advice to me on this matter, you were fast and straight to the point. :beer:

Zandoni wrote: »

There's a chance That Dell might give you a refurbished model that may have the same problem. I'd send it back for the refund and keep my eye on the price to see if it's reduced at a later date.

mije1983

RobUK360 wrote: »

I have since found other posts on the internet regarding this problem and it is suggested this is a common issue with this type of monitor, not just the brand or model.

So surely you definitely want a refund then so you can purchase a different type of monitor?


Why would you want an exchange if you say it's a common problem?