When can the agency provide bad feedback?

MK2018

My husband and I just started a tenancy in a house that has been recently renovated.
On entering the property, we discovered there are still things to be fixed, one of which are loose cables across the living room and kitchen, broken wardrobe doors and rail and a leaking shower. We have reported it to the agency and also we wrote a very frustrating email to the letting agents because they assured us that the property was ready to be moved in but in reality it is not.
My only worry is whether the agency can turn this around in the future and provide us with a bad referencing when we moved out.
If we pay on time and we keep the house in a clean and tidy condition with only normal wear & tear are they allowed to provide bad referencing based on this bad start?

anselld

They can report whatever they like provided it is factually accurate.

However, the reality is that most reference requests cover quite specific questions, did they pay on time, did they cause damage, etc. It is unlikely that a landlord or agent would give a bad reference simply for reporting defects.

Perhaps you should give the agents the chance to rectify issues prior to "frustrating emails". It is is not always so easy to spot defects unless you live there full time.

G_M

MK2018 wrote: »

...... we wrote a very frustrating email to the letting agents because......

Bad start!

Polite and factual is the way to go!


Make sure that
a) the inventory you sign is factually correct and lists any defects and
b) you have reported all issues (ideally in a letter addressed to the landlord) together with a request for a timescale for the matters to be fixed


Not worth worrying about references. That's way in the future, out of your control, and likely to focus on specific questions of fact