MSE News: Virgin to hit 1.6m mobile customers with 3.3% price rise

System

https://www.saynoto0870.com/

A very useful site to find an alternative geographical number.

problemcashback

We are also being hit with the 50% increase though we are free to leave if we want to, we were anyway as we had a rolling contract we were on the £4 for 5GB deal. spoke with the CEO team yesterday to be told that customers on non profitable contracts were seeing the increase because it’s was not commercially viable to keep the contracts. Problem with this is we are on a deal for only 8 months yes it was cheap but if it’s not commercially viable then it should never have been sold. Shocking business model that alienate customers who have not even been there a year. Oddly we also have a 40GB £10 a month sim and that is not effected. Unbelievable.

bbloke

Received the usual letter as regards annual price increase but for TV Internet etc. But not one as regards my mobile. Yesterday got the usual monthly refresh txt which also said we've added your virgin customer value. Logged into my account and saw that they had changed my contract and upped the monthly cost by 40%

When I called them they said it was due to the RPI increase. I know I can be a bit silly but an increase of 40% per month ins't an RPI increase. When I said I wanted the tariff back to what it was they said "they couldn't do that" but could offer me extra data. I don't utilise the data on my phone much and use less than 300mb per month, so I said no not interested.

Then she suggested re-adjusting the account on to the lowest possible, which is £6. Which is the tariff I am on??? Yes, confusion.

I checked my account again today and nothing has changed, so I called them back.
Their answer was again they cannot change me back to the tariff I was on as its "one of our old tariffs" So I asked the question do I shut up and just accept this or cancel. She said yes. So I asked to be put through to cancellations to cancel my mobile, TV, Broadband and Phone. Within a blink of an eye I was put through to the colleague next to me giggling, so I hung up.

Been with Virgin, before Virgin since 1999 roughly. I've had enough frankly and Virgin can go swing!