MSE News: 'I got £73 back': More TSB customers awarded compensation after online banking chaos

edited 30 November -1 at 1:00AM in Budgeting & Bank Accounts
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edited 30 November -1 at 1:00AM in Budgeting & Bank Accounts
More success stories from TSB customers who've claimed compensation after being hit by the bank's IT meltdown are trickling in - almost three weeks after it started...
Read the full story:
''I got £73 back': More TSB customers awarded compensation after online banking chaos'
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  • MchambersMchambers Forumite
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    Should get loads of wonga as well.
  • AshenAshen Forumite
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    Jake complained to TSB two weeks ago via its online system as he couldn't log in to his account - the bank initially got back to him and offered £25 compensation, but Jake got back in touch and challenged this. He told TSB he would norrmally move money into the account each month manually and then earn interest on this, but didn't while the problems were ongoing because he couldn't access the account. He was then offered a further £20 to cover the interest he would have got if he'd made the transfers.
    Not particularly impressed by that one. He got £25 initially, yet challenged it on the tiny amount of interest that he'd get for topping off the balance for a short period of time.
  • paragon909paragon909 Forumite
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    Ashen wrote: »
    Not particularly impressed by that one. He got £25 initially, yet challenged it on the tiny amount of interest that he'd get for topping off the balance for a short period of time.

    And what's your point? Why are you annoyed.
  • MchambersMchambers Forumite
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    People...Please remember that TSB are at fault. Not the people for complaining. Not right for anyone to comment or criticise people for their complaints.
  • AshenAshen Forumite
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    paragon909 wrote: »
    And what's your point? Why are you annoyed.
    Because he already had a more than proportionate response to his complaint before he continued to complain. Although since you're asking that question, I suspect you may feel it doesn't matter as long as the customer benefits.

    In which case I'd suggest also that because TSB are flooded with complaints, there's probably people out there who need TSB's overwhelmed customer service rather more than those people complaining on the basis that the £20 they've already been given somehow isn't enough to cover their loss of maybe 50p, and similar complaints.
  • Yorkshire_PudYorkshire_Pud Forumite
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    I suppose the £2 million 'bonus' CEO Paul Pester has forgone can be divied up amongst its customers who complain. Trouble is the banks don't engender too much sympathy with their outrageous raft of charges for going overdrawn, for producing statements etc. so little wonder when the boots on the other foot:)

    Mind you I expect Pester will be sacrificed in the next six months and be sent down the road muttering with a £2 million pound severance payment plus share options etc etc.

    My only sympathy for TSB is at micro level, the branch staff, customer services, back room staff but not for the TSB brand nor for Pester who was disingenuous with his proclamations of 'everything is working fine now' or 'only a small minority of customers are affected'.

    I'm hoping for a small compensation payment as it has taken up hours of my time reading all the mse threads:)
  • wizzywig27wizzywig27 Forumite
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    Pester might have gone already. After replying to my first email (as I couldnt contact anyone after having NO response at all to my complaint) I emailed him, he initially responded* and since his promise of a phone call 10 days ago hes gone AWOL.

    *I know the likelihood of it being him that replied are small, but it was from his email - therefore in my eyes hes put his name to it!
  • aj23_2aj23_2 Forumite
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    People are just milking this.
  • aimone111aimone111 Forumite
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    I have received a £150 and a £250 payment (as an apology I have been advised).


    This was because of the problems with the systems and also because they are upgrading the mortgage system, so I can't transfer my mortgage to another fixed rate at the moment, which has the potential to cost me hundreds of pounds due to the variable rate being much higher than what I was on.
  • wizzywig27wizzywig27 Forumite
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    I havent asked for anything back apart from the amount I am out of pocket, no more no less. Why shouldn!!!8217;t I?
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