Vodafone Mobile Phone Service Line Rental charge?

bones85

So i just went to check my bill for my new contract, and astonished to see that my £51 a month plan is costing me £90.60 on my first bill!

So i looked into it on my vodafone account

it says

From 11 Apr 2018 to 04 May 2018
Mobile Phone Service Line Rental £45.60
Mobile Phone Service Line Rental -£6.00
Vodafone Secure Net £0.80
Vodafone Secure Net -£0.80

From 05 May 2018 to 04 Jun 2018
Mobile Phone Service Line Rental £56.00
Vodafone Secure Net £0.83

Any idea why this has happened?

bones85

online chat says
"I see that you took new contract on 11 April.

So you have been charged for the period From 11 April to 4 May 2018.

Also, vodafone charge rental for every next month.

So you have charged From 5 May to 4 June 2018."

flashg67

Contract started 11th April, but only just been billed (normal AFAIK) then May's bill is invoiced in advance. I presume the actual date they'll collect the payment is a couple of weeks away? It should sort itself out after next month, so your billing date becomes the 5th of the month

Don't forget to cancel the secure net after 3 months if you don't want it - they will carry on charging after the 3 month free period - they did with me.

mobilejunkie

All true and pretty basic - except the £56 line rental should (according to the OP) be £51. The £6 discount is slightly out and only applied to the initial period and not the full month period. You'd have to know exactly what the contract said and how the discount is applied - and how long for - to know precisely what's going on. The first normal month will give a clearer indication, as has been said.

Vodafone

Hi bones85,

If you'd like me to check your account to make sure that everything is set up correctly, please email me via the form here.

To access the form you'll need to enter the code WRT135.

As well as stating your query in the question box, please also quote "MSE Forum".

Once sent, you'll receive an automated reply with a reference number. Post it on here and I'll check I've received it.

Kind regards,

Lee

Vodafone Social Media