Watchdog Apple battery repair

Frozen_up_north

its_all_over wrote: »

I am going to be arranging to take my iPhone Se in soon so I'll report back if the Apple staff give me any problems when I get the battery done. It is only showing 88 percent on the menu for battery health so I think it will be worth doing while Apple are still doing the new battery scheme discount.

Mine shows 81%. I doubt Apple will consider one at 80% or more to need replacement. Let us know how you get on.

chrisw

Mine shows 89% but it also has the message that it has experienced an unexpected shutdown, which it has. I disabled the performance management. The health capacity never seems to change so I'm not sure if it's a one off measurement or continually monitored.

I'm hoping to get the battery replaced before the year is out.

johngt40

Regarding replacement of my iPhone battery after Apple admitted building in obsolescence into the battery they would renew battery for £25. So arranged to have my iPhone 6s battery replaced by Apple agent. When l took it in they took the iPhone away but then came back saying the screen had been replaced by a third party and they could not touch it? In fact the iPhone had been my daughters and having broke the screen she had it replaced before giving it to me! Today it was on the news that in Australia Apple were saying the same thing to owners there but they have just ruled that under their consumer laws even if a third party has serviced/repaired an Apple product, Apple still has to honour any warranty repsirs! Just wondered what the U.K./EU consumer laws were here? Does anyone know?

System

When did apple say they built obsolescence into the battery? I thought the iPhone battery issue itself was the same as most other phones, in that performance decreases over the batteries life.

System

Walcott wrote: »

When did apple say they built obsolescence into the battery? I thought the iPhone battery issue itself was the same as most other phones, in that performance decreases over the batteries life.

Yes that’s correct to some degree. However because apple own the hardware and software and design some chips themselves they tightly integrate all these things to give them the performance and experience they think a user will want.

I think something went wrong in the implementation which resulted in some 6s iPhones shutting down unexpectedly when a worn out battery was expected to deliver maximum power when the phone needed it.

Apple updated their software so that when the phone required maximum power it would slow the phone down rather than the battery to then shut the phone down because it could not deliver that power.

Apple did not clearly communicate what they were actually doing which resulted in what we have now which is Apple updating software to help users understand what’s happening with the phone and also cheaper battery replacement.

No doubt going forward they will be looking at this tight integration and making sure everything can work more robustly. (iOS 12 is addressing some performance speed issues)

I’m unsure on the android side of things but I think in general they have more powerful batteries which is a design choice by them. Maybe it’s for differential reasons in market place or because how the software and chip design is they need more powerful batteries. Of course sometimes you can overshoot as in the Samsung note 7 where the battery, chip and software design caused the battery to exploded resulting in the phone being scrapped.

But yes there is no getting away from it a battery over time will under perform which will require people to change their batteries or get a new phone.

mobilejunkie

My battery's over 10 years old and lasts a week. Not a smartphone but on every day with reasonable use for calls and texts. Glad it's not in an Apple phone.

System

I agree with your second post but I don't think you are going to get far by arguing that obsolescence is being built into the battery in regards to your issue with battery replacement.

Apple's phones probably aren't any worse than other smart phones, or at least not significantly worse. And battery replacement in itself means the phone isn't obsolete through the limitation on battery life whether that replacement be through apple or a third party.

The real issue here most probably is down to iPhones being supported much longer than their android counterparts, which is a completely different discussion altogether.

Anthorn

If you believe what Watchdog say about Apple the solution is pretty much a no-brainer: Don't use Apple for repairs! Using Apple under such circumstances is like standing in front of a heater and then complaining you're hot.

My local mobile phone shop does a new iPhone 7 battery for 20 quid within the hour and guarantees the repair. If you're stuck get it done in your local Carphone Warehouse but they send it away to a repair service. Some repair services will actually come to you and do the repair in your own home.

Probably the only reason to use Apple or Apple authorised service is to avoid invalidating the guarantee. But if you need service under the guarantee you'll get the repair or replacement done for free!