Talk Talk - Buyer Beware!

chempsall

I used MSE's website to help me find a new telecoms supplier after my previous supplier (PlusNet) said they were increasing their prices.

I eventually selected Talk Talk and want to write this message to stop other people being pulled into the trap which I have fallen and don't seem to be able to escape from.

My "go live" date was one week ago. Except, after disconnecting my previous telecoms provider, they then told me my account cannot go live for three to five business days. This, unsurprisingly, is NOT what was agreed previously with them.

One week after promising to activate my telecoms service the landline and broadband are still inoperable and they are still quoting three to five days to resolve the problem. I have pointed out that they've been saying that for the last seven days but nobody seems to care.

Nobody is interested in resolving the issue. I have been repeatedly promised a call back by a customer service manager. That has never happened. I have tried to escalate my complaint and am now being told it is being dealt with by the CEO's office. Seriously! I'm expected to believe that low-level technical complaints are being handled by the CEO's office! Regrettably, this seems to have given them a get-out-of-jail-free card because now whenever I call they simply say it's being handled by management and they are unable to do anything. Although, they didn't do anything previously so I'm not sure how this is any different!

This is quite possibly the most useless company I have ever had the misfortune of doing business with.

There's a difference between saving money on a service and simply not receiving that service. At the moment if you offered to pay me for having to deal with this company I'd say no!

Inner_Zone

chempsall wrote: »

I used MSE's website to help me find a new telecoms supplier after my previous supplier (PlusNet) said they were increasing their prices.

I eventually selected Talk Talk and want to write this message to stop other people being pulled into the trap which I have fallen and don't seem to be able to escape from.

My "go live" date was one week ago. Except, after disconnecting my previous telecoms provider, they then told me my account cannot go live for three to five business days. This, unsurprisingly, is NOT what was agreed previously with them.

One week after promising to activate my telecoms service the landline and broadband are still inoperable and they are still quoting three to five days to resolve the problem. I have pointed out that they've been saying that for the last seven days but nobody seems to care.

Nobody is interested in resolving the issue. I have been repeatedly promised a call back by a customer service manager. That has never happened. I have tried to escalate my complaint and am now being told it is being dealt with by the CEO's office. Seriously! I'm expected to believe that low-level technical complaints are being handled by the CEO's office! Regrettably, this seems to have given them a get-out-of-jail-free card because now whenever I call they simply say it's being handled by management and they are unable to do anything. Although, they didn't do anything previously so I'm not sure how this is any different!

This is quite possibly the most useless company I have ever had the misfortune of doing business with.

There's a difference between saving money on a service and simply not receiving that service. At the moment if you offered to pay me for having to deal with this company I'd say no!

Surely the company name should have flagged up warning signals.