Advice on solicitor please

Thrugelmir · 1 May 2018 at 5:26PM

rachie49 wrote: »

the staff have had to be pushed along constantly to get to where we are now

How often have you been contacting them?

steampowered · 1 May 2018 at 7:22PM

Personally, I would wait until completion.

After completion, I would raise a formal complaint in accordance with the firm's complaints process.

If a conveyancer has to be contacted constantly, they are clearly not doing a good job of updating their client. If they kept you updated and explained the process properly, they wouldn't need to be contacted so much.

TBagpuss · 1 May 2018 at 9:48PM

It would be much more sensible to raise the complaint now. Then they may actually be able to fix the issue.

ScorpiondeRooftrouser · 1 May 2018 at 10:40PM

Fix what issue? That they said something rude about them in an email? What could they do to fix that now that they couldn't do later?

shortcrust · 1 May 2018 at 10:52PM

If I was going to complain I'd do it now in the hope of getting a decent service for the rest of the process. However, I probably wouldn't bother. I don't think I'd really care!