TSB Mortgage Applictaion Experience

Brutos

Hi All,

Looking for some advice on TSB mortgage timescale, myself and my long-term girlfriend are first time buyers. We when through a broker, the application was made on the 28/03, since then we have had multiple request for documentation which we have provided, I believe we have now provided all the required documentation but haven’t heard anything in a week. It’s a new build property and we should have exchange contracts on the start of this week but obviously that has not happened.
I keep chasing the broker and the broker chasing TSB but not getting any response.
Has anyone had any recent experience with TSB mortgage application?

Candyapple

This probably will have affected it:
https://forums.moneysavingexpert.com/discussion/5819087/mse-news-it-shutdown-stops-tsb-offering-new-fixed-mortgages-to-existing-customers

Brutos

Thats seems to be for existing customers of TSB

Slick88

We applied with TSB on 26/2.

We are still waiting to get our mortgage offer 8 weeks later.

Before they updated their banking system they upgraded their mortgage application and it has had massive teething problems.

I would recommend you stay on top of your MA on your app and badger them often.

Hopefully your experience will be better than ours.

Good luck.

Brutos

Slick88 wrote: »

We applied with TSB on 26/2.

We are still waiting to get our mortgage offer 8 weeks later.

Before they updated their banking system they upgraded their mortgage application and it has had massive teething problems.

I would recommend you stay on top of your MA on your app and badger them often.

Hopefully your experience will be better than ours.

.
Good luck.

Well spoke to the broker yesterday seems like i have wastes a month with TSB they are beyond useless. They keep asking for documents we already provided, the broker has to keep reminding them we have, they made a mistake with my address, we pointed this out two weeks ago, they still havent changed this. So now we decided to start looking at a different provider no way we are continuing with TSB as I could be waiting for another 4 weeks with no progress

Brutos

Slick88 wrote: »

We applied with TSB on 26/2.

We are still waiting to get our mortgage offer 8 weeks later.

Before they updated their banking system they upgraded their mortgage application and it has had massive teething problems.

I would recommend you stay on top of your MA on your app and badger them often.

Hopefully your experience will be better than ours.

Good luck.

Well experience hasn’t been any better, after six days and broker waiting on the phone for almost 30 minutes they came back to ask a question they ask over 6 days ago. I feel they are either incompetent or overworked and I believe it’s the former.