MSE News: IT shutdown stops TSB offering new fixed mortgages to existing customers

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TSB has stopped accepting new mortgage applications for fixed deals from existing customers for up to six weeks while it updates its IT systems, MoneySavingExpert.com can reveal...
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'IT shutdown stops TSB offering new fixed mortgages to existing customers - leaving some stuck on pricey rates'

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'IT shutdown stops TSB offering new fixed mortgages to existing customers - leaving some stuck on pricey rates'

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Explains the timing of the system upgrade. I'm sure the 500 will be cared for if they make direct contact with the TSB. Far cheaper than negative PR and a loss of business.
Totally new systems are far and few between.
I am looking to remortgage and borrow more for home improvements to take place late summer and she said she couldn't confirm if it would be done by then and so if I were to look elsewhere they would waive the early repayment charges. I asked them to issue this in writing but was advised that's not something they are doing.
I've started looking elsewhere, but considering how long mortgage applications take place, I'm conscious this won't complete until after 6 weeks and they'll turn around and say they are not waiving the charges.
Considering it's a requirement for anyone who is FCA regulated to record inbound phone calls they're hardly going to change their story afterwards and get hammered by the FOS.
Is it a requirement by the FCA though? I work for an MGA, we're regulated by the FCA but don't record calls as we only deal B2B