We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Flight destination change on a fly cruise holiday

Options
Hi we booked 2 cabins with flights 13 months in advance with MSC via Iglu.com The price was for Heathrow Genoa transfer with a proviso;- The above travel times and details are provisional. The final travel times will be confirmed with your tickets, which will be sent out to you 7-10 days prior to departure.
Flight times are approximate and route can be indirect.
Flight seats are NOT selected by us as part of the holiday.
They have since recently confirmed the booking with flights to Nice not Genoa and onward travel by coach. We immediately contacted them to reject the flight change. The travel time is totally unacceptable to us but they will not refund/remove the flights from the holiday so we can book our own. There are London Genoa flights available outward, the return we don't mind about so much although it is a very late flight back. There are still cabins available on this cruise, it is not sold out. We will lose our deposit if we cancel and replacement flights will cost about as much as the deposit. Do we have any rights for this unreasonable change of travel?

Comments

  • jpsartre
    jpsartre Posts: 4,090 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Seems like they've covered themselves pretty well in T&C. Nice to Genoa isn't that far, is it really such a big issue?
  • richardw
    richardw Posts: 19,459 Forumite
    Part of the Furniture 10,000 Posts
    edited 25 April 2018 at 5:35PM
    There are no Heathrow-Genoa flights.

    Arrange Nice to Genoa on the train and look forward to the cruise.
    Posts are not advice and must not be relied upon.
  • Steadman
    Steadman Posts: 2 Newbie
    edited 25 April 2018 at 10:12PM
    Yes it is an issue for us as we didn't want long transfer times due to health issues for 2 of our party. They will not be able to enjoy anything but pain for several days with that amount of travel time on top of the flight.
  • Westin
    Westin Posts: 6,315 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    I think the reply in post #2 covers it.

    Try to think of the positives and look forward to your cruise.
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.9K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.5K Spending & Discounts
  • 243.9K Work, Benefits & Business
  • 598.8K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.2K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.