Flight destination change on a fly cruise holiday

Steadman

Hi we booked 2 cabins with flights 13 months in advance with MSC via Iglu.com The price was for Heathrow Genoa transfer with a proviso;- The above travel times and details are provisional. The final travel times will be confirmed with your tickets, which will be sent out to you 7-10 days prior to departure.
Flight times are approximate and route can be indirect.
Flight seats are NOT selected by us as part of the holiday.
They have since recently confirmed the booking with flights to Nice not Genoa and onward travel by coach. We immediately contacted them to reject the flight change. The travel time is totally unacceptable to us but they will not refund/remove the flights from the holiday so we can book our own. There are London Genoa flights available outward, the return we don't mind about so much although it is a very late flight back. There are still cabins available on this cruise, it is not sold out. We will lose our deposit if we cancel and replacement flights will cost about as much as the deposit. Do we have any rights for this unreasonable change of travel?

jpsartre

Seems like they've covered themselves pretty well in T&C. Nice to Genoa isn't that far, is it really such a big issue?

richardw

There are no Heathrow-Genoa flights.

Arrange Nice to Genoa on the train and look forward to the cruise.

Steadman

Yes it is an issue for us as we didn't want long transfer times due to health issues for 2 of our party. They will not be able to enjoy anything but pain for several days with that amount of travel time on top of the flight.

Westin

I think the reply in post #2 covers it.

Try to think of the positives and look forward to your cruise.