IAS appeal dismissed. What to do next please?

Scubachick156

My mother parked her car in Iceland, entered her registration number, paid for her ticket and went about her shopping. She returned to her car within the allotted time and left as normal.

Approx 3 weeks later, she received a PCN from Excel Parking stating that she had parked without purchasing a ticket. She appealed this through their website, attaching the relevant ticket as proof.

Excel replied to her stating that the registration number on the ticket did not match her car and as such either had to pay £60 or appeal through IAS.

On checking the parking ticket that she purchased, she noticed that the registration number was nothing like hers infact it was an unusual number consisting of 2 letters, 2 numbers and 4 letters eg AA11BBBB so she appealed through IAS asking the following:

1. Why did the machine issue a ticket with a registration number that was invalid? Please check the machine.
2. If someone previously entered that combination, why did the machine retain the information and reprint it on another ticket? Again please check the machine.
3. Please check the CCTV so that you can see that a ticket was purchased In good faith.

She has now had a reply from IAS stating that the payment systems were all working correctly and that she simply made an error entering her details. Therefore the appeal has been dismissed and she is to contact the operator to ‘make payment of the charge’.

My mum is now considering paying the charge as she is an elderly lady who cannot afford to pay for legal advice. Would someone please be able to advise me on this matter as I really don’t know what to tell her to do next.

waamo

The IAS will nearly always find against the motorist. It was a waste of time appealing to them.

She will now be bombarded with letters from debt collectors. These can safely be ignored.

If she gets a letter titled "Letter Before Claim" or similar wording then you need to come back for further advice. Do not start a new thread, stick to this one for continuity.

Tell her not to panic about debt collectors letters. They might seem scary but all they can do is write.

Quentin

Everyone is politely asked to read up on this in the Newbies FAQ thread near the top of the forum before starting a new thread

Go there now to learn about the game you are now caught up in

You will see the futility of appeals to IPC companies and the IAS.

#4 covers the stage she is now in.

They have 6 years to start legal proceedings.

Castle

In addition to ignoring, you should also contact the Landowner and ask them to cancel and furthermore, write to your own MP to explain how "corrupt" the system is.

Were any of the letters and numbers correct?

Scubachick156

Thanks everyone. I'll tell her not to do anything at the moment. My apologies Quentin. I did read the FAQ but on going back to it, realised I didn't read it fully. Castle, I'll check to see whether mum spoke to the Landowner. With regards to the Registration Number, none of it was anything like my mums unfortunately.

beamerguy

Scubachick156

Unfortunately, you are dealing with two scammers ...
EXCEL and THE IAS

This problem is common whereby the systems being used
do not talk to each other and if they do, it's often in
a forked tongue.

Excel are well aware that ANPR systems are very dodgy
but they still try to scam people out of money

The IAS is a disgraceful scam set up by the very dodgy
solicitors ... Gladstones

Whilst we can understand your mum wanting to pay and get
rid of this scam, if she does, it will support the scam so
Excel and the IAS can continue to steal and rob from others,
especially the elderly

So the IAS claim the machine was working correctly.
That is complete rubbish, how do they know, did they
get the machine checked by an independent company ?
Of course not so this a fake statement and a lie.

IAS: ... Excel are your machines working correctly ?
EXCEL ... YES ?

All that has happened is the IAS are backing Excel
who pay them a membership fee to do just that.

You therefore require the IAS to confirm their statement
and prove the machine is correct.

Scammers do not respond as in particular, the IAS will
have no answer and no proof. But there are other ways
to skin a cat and in the IAS case, skin a rat .....

A wonderful thing happened last week.....

On BBC Watchdog last wednesday the subject was
ANPR and their reliabilty and a company called Parking Eye,
a similar scam outfit to EXCEL, came to media attention
once again.

What we have known for a long time, ANPR is not a reliable
system and on live TV, the CEO of the BPA who are an opposite
number to the IPC who RUN the IAS, admitted that ANPR
is not 100% reliable

Get your mum to look at this
https://www.youtube.com/watch?v=WIaKMkO3YVM

As said, what happens next is so called debt collector
letters instigated by EXCEL.
PLEASE UNDERSTAND that all debt collectors involved
in the parking industry are 100% POWERLESS and there
is nothing .... 100% NOTHING they can do.
These idiotic debt collectors normally add £60 for their fee ?
It's a try on by yet another scammer to completely ignore.

After you have thrown these letters in the rubbish bin and
TOTALLY IGNORED THEM, just sit and wait

If the Excel scam continue in their normal manner, you will
hear from a legal called BWLegal making threats about court.

NOW YOU HAVE YOUR CHANCE AGAIN ....
As it is now confirmed that ANPR is not 100% accurate,
then proof is required that in your case, the machine was
working correctly and not heresay

Without proof of their claim it may take a judge to ask
the same question of Excel and probably to whoop
them yet again

Scubachick156

Wow beamerguy, that's great. I've just watched the video and will pass the info onto mum. I guess we'll just have to sit back and see where it goes next. Thanks again for the info.

beamerguy

Scubachick156 wrote: »

Wow beamerguy, that's great. I've just watched the video and will pass the info onto mum. I guess we'll just have to sit back and see where it goes next. Thanks again for the info.

Yes, tell mum to relax about it and you will get all
the help you need here .... best of all it's free

And read all about Excel/VCS and BWLegal
https://forums.moneysavingexpert.com/discussion/5672664/bwlegal-the-list-of-failures-growing