PCN Received - Brittannia say not paid enough

SpayneUK

Hi


I received in the post on 23 April a "Final Reminder" from Britannia Parking advising that we still owe £160. This is the first time we've received anything.


Apparently I only paid for 1 hours parking at £1.50 when I stayed there for almost 2 hours (which should be £4.50).


The scenario is this...


Someone drives into the multi-storey car park and the VRN gets photographed. You then park and go about your business.


You get back, go to a paypoint and enter your registration number, the parking charge then appears (on this occasion it was £1.50), I paid by Debit Card and left.




My thoughts are what are my rights here as I did the basics and paid what was displayed on the machine when I entered the VRN. If I was there for over 1 hour (which I was) then isn't it up to their machines to notice that and charge accordingly. Is it possible that the camera time may have been wrong and the pay meter time was different. I do not have any input on what I pay at the time of exit, the machine tells me.


What's your thoughts on appeal?


Thanks

fisherjim

Wonderful read the BBC watchdog thread beneath this thread its right up your street.

Also read the newbies thread, Britannia are muppets no one takes them seriously

beamerguy

"You get back, go to a paypoint and enter your registration number, the parking charge then appears (on this occasion it was £1.50), I paid by Debit Card and left."

The point here is that unless you pay the CORRECT amount,
the barrier will not raise and let you out.

The pay machine being linked to ANPR and then producing
a final payment is FINAL
Unlike ANPR being used in supermarkets where the consumer
places the operator on trust that their system is reliable, only
to find they have been double dipped when they get a ticket
in the post

You now need to ask Brittannia how their system requested
the correct amount and then later changed it's mind.
How were you allowed to leave ???

The £160 is false and probably has a £60 addon from
a wally style low life debt collector and to be ignored

Coupon-mad

Send the usual appeal as per the NEWBIES PLEASE READ THESE FAQS FIRST thread, even though it's late. Hopefully you've read enough to know no-one PAYS these!

Why not film how the machine works, in readiness for POPLA who will need evidence that the machine tells the driver how much to pay, not vice versa. POPLA will not accept that unless you prove it.

SpayneUK

I have a feeling that this multi-storey car park has no entry barriers or exit barriers, not entirely sure though, just camera operated.


Google Street View seems to back that up... if anyone cared to take a look at Plymouth Harbour Car Park.


Good idea on filming the machine. I may have to give it a go.

Coupon-mad

Plymouth Harbour Car Park.

Are there Harbour Byelaws that apply to that site? IMPORTANT, do some online reasearch.

The_Deep

This is an entirely unregulated industry which is scamming the public with inflated claims for minor breaches of contracts for alleged parking offences, aided and abetted by a handful of low-rent solicitors.

Parking Eye, CPM, Smart, and another company have already been named and shamed, as has Gladstones Solicitors, and BW Legal, (these two law firms take hundreds of these cases to court each year). They lose most of them, and have been reported to the regulatory authority by an M.P. for unprofessional conduct

Hospital car parks and residential complex tickets have been especially mentioned.

The problem has become so rampant that MPs have agreed to enact a Bill to regulate these scammers. Watch the video of the Second Reading in the HofC recently.

http://parliamentlive.tv/event/index/2f0384f2-eba5-4fff-ab07-cf24b6a22918?in=12:49:41

and complain in the most robust terms to your MP. With a fair wind they will be out of business by Christmas.

beamerguy

SpayneUK wrote: »

I have a feeling that this multi-storey car park has no entry barriers or exit barriers, not entirely sure though, just camera operated.


Google Street View seems to back that up... if anyone cared to take a look at Plymouth Harbour Car Park.


Good idea on filming the machine. I may have to give it a go.

Even if there are no barriers, the machine told you
what to pay ..... maybe it was a machine that should
be in a fairground

SpayneUK

Right... I think I may have made a mistake....


I went there to do a video and realised that it may very well have been me who made a mistake on the amount. This is how it went...


1. Arrive, VRN gets photographed.
2. I am then meant to put VRN in machine and it asks Coin or Card.
3. If you give coin, it will give you and end time for expiry (like a normal parking meter)
4. I inserted card and then it asked for "time" (there is no indication if this is length of intended stay, or actual time of day).
5. Then it asked for parking fee.
6. You then go on your visit to somewhere and come back within that time
7. If you stay longer you are meant to buy another ticket before leaving and then drive out.
8. This is where the VRN and camera should marry up.


My issue was I thought it was pay on exit and it works it out for you.
At the point when I put my card in and it asked for time, I wouldn't have attempted to put an actual time in. It came up with £1.50 so I paid and left.


So this was my misunderstanding.


HOWEVER - it took them 64 days to send me a Final Reminder (which was also my only reminder I received).


The event was 12th February 2018 in the evening, first notification received 23 April 2018 (Final Reminder). Is it simply a suck it and see if I can appeal on the timescale to notify me within 14 days?


I'm one of those people that hates for anything to go further and threatening letters tend to scare me. That being I never usually do anything wrong in relation to car parks.

Castle

SpayneUK wrote: »

HOWEVER - it took them 64 days to send me a Final Reminder (which was also my only reminder I received).


The event was 12th February 2018 in the evening, first notification received 23 April 2018 (Final Reminder). Is it simply a suck it and see if I can appeal on the timescale to notify me within 14 days?.

So did you ever receive a NTK?

SpayneUK

Literally the only thing that was ever received was the Final Reminder Parking Charge Notice which was sent to the registered keeper.


Hand on my heart we have not received anything else before this.
I can just bet they say they will have and that there must have been a postal error.