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Just Eat

Hi I ordered a meal from just eat on 14/2 /2018. The restaurant then rang and asked for more money as it was out there area for free delivery so I cancelled and of course no food was delivered
I have asked on several occaisons for a refund and they keep saying yes but still no refund
Would it now be possible to issue a county court judgement I have also
sent a email to head office but got no reply

kevin Wright

ps I have lots of screen shots with them saying they will refund

Comments

  • Marcon
    Marcon Posts: 16,533
    Tenth Anniversary 10,000 Posts Name Dropper Combo Breaker
    Forumite
    djkevday wrote: »
    Hi I ordered a meal from just eat on 14/2 /2018. The restaurant then rang and asked for more money as it was out there area for free delivery so I cancelled and of course no food was delivered
    I have asked on several occaisons for a refund and they keep saying yes but still no refund
    Would it now be possible to issue a county court judgement I have also
    sent a email to head office but got no reply

    kevin Wright

    ps I have lots of screen shots with them saying they will refund

    How did you pay - debit or credit card?
    Googling on your question might have been both quicker and easier, if you're only after simple facts rather than opinions!  
  • Tealblue
    Tealblue Posts: 929
    Seventh Anniversary 500 Posts Combo Breaker I've been Money Tipped!
    Forumite
    edited 22 April 2018 at 11:20AM
    If the cost was under £100 and you paid by debit card, try a chargeback. Over £100 and paid by credit card, S75. https://www.moneysavingexpert.com/shopping/section75-protect-your-purchases

    Otherwise https://www.gov.uk/make-money-claim

    Or, of course, you could always turn up at the restaurant in person, making sure you pick a time when there will be plenty of diners around to overhear you complaining loudly....
  • neilmcl
    neilmcl Posts: 19,460
    Part of the Furniture 10,000 Posts Name Dropper
    Forumite
    djkevday wrote: »
    Hi I ordered a meal from just eat on 14/2 /2018. The restaurant then rang and asked for more money as it was out there area for free delivery so I cancelled and of course no food was delivered
    I have asked on several occaisons for a refund and they keep saying yes but still no refund
    Would it now be possible to issue a county court judgement I have also
    sent a email to head office but got no reply

    kevin Wright

    ps I have lots of screen shots with them saying they will refund
    How much was the meal?
  • BoGoF
    BoGoF Posts: 7,098
    Part of the Furniture 1,000 Posts Name Dropper
    Forumite
    If it was Just Eat you paid then your claim is against them and not the restaurant?
This discussion has been closed.
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