How to log in to Nationwide Online Banking for the first time?

Hello,

Does anyone have experience with Nationwide online banking?

I applied for a Nationwide Flex Account and was accepted 2 weeks ago. I have since received my card, pin and a "welcome to digital banking" letter that includes my customer number and pass number.

With all this information, I cant figure out how to actually log in. When I try to log in it asks me for memorable data (I've never set any) or to use a card reader (which I don't have). The letter says I can choose memorable data when I log in for the first time. I tried to register and it says I already registered 5-7 days ago. Am I missing something?
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Replies

  • FenniteFennite Forumite
    38 Posts
    Fourth Anniversary
    This happened to me a few months ago, the letter text is incorrect. You do need the card reader to register for the first time, not just the memorable data. You can use a card reader from another bank in the mean time before your nationwide one is delivered.
  • agrinnallagrinnall
    23.3K Posts
    ✭✭✭✭✭
    I'm going to guess that the first time you log in you have to use a card reader, do you have one yet? [I'm guessing because when I first logged in it was long before card readers even existed]
  • RonSwansonRonSwanson Forumite
    21 Posts
    10 Posts Second Anniversary
    Thanks for the quick replies. I don't have a card reader, my main bank doesn't use one. I guess I'll just have to wait for it, any idea how long delivery takes? I haven't received any information about getting one.
  • Psyduck1980Psyduck1980 Forumite
    122 Posts
    Third Anniversary 100 Posts
    I'm in a similar position Ron. I applied on 9th April, my account was opened on 11th April and I received my debit card and PIN at the weekend. However, I haven't received a "Welcome to Internet Banking" letter and I believe I need the pass number from it in order to register.
  • greatgimpogreatgimpo Forumite
    1.3K Posts
    Go to Nationwide in the high street and pick one up - easy.
  • FenniteFennite Forumite
    38 Posts
    Fourth Anniversary
    my card reader turned up a couple of days after the card
  • 18cc18cc Forumite
    2.1K Posts
    ✭✭✭✭
    Call the Nationwide internet banking helpdesk they will tell you exactly what to do
  • skid112skid112 Forumite
    373 Posts
    Part of the Furniture 100 Posts
    ✭✭
    hi
    I opened one of these accounts a couple of weeks ago. Logged on without a card reader, it asked me for memorable data, which I set myself 6 digit code and I have access, no card reader required
    Save 12k in 2020 #19 £12,429.06/£14,000
  • Psyduck1980Psyduck1980 Forumite
    122 Posts
    Third Anniversary 100 Posts
    Fennite wrote: »
    This happened to me a few months ago, the letter text is incorrect. You do need the card reader to register for the first time, not just the memorable data. You can use a card reader from another bank in the mean time before your nationwide one is delivered.
    You also need the letter containing the pass code, right?
  • RonSwansonRonSwanson Forumite
    21 Posts
    10 Posts Second Anniversary
    skid112 wrote: »
    hi
    I opened one of these accounts a couple of weeks ago. Logged on without a card reader, it asked me for memorable data, which I set myself 6 digit code and I have access, no card reader required

    Could you explain how? When I press log in it gives two options:

    Log in using my card reader

    Log in using my memorable data

    If I select memorable data, it asks me to enter it not set it.
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