How to log in to Nationwide Online Banking for the first time?

RonSwanson

Hello,

Does anyone have experience with Nationwide online banking?

I applied for a Nationwide Flex Account and was accepted 2 weeks ago. I have since received my card, pin and a "welcome to digital banking" letter that includes my customer number and pass number.

With all this information, I cant figure out how to actually log in. When I try to log in it asks me for memorable data (I've never set any) or to use a card reader (which I don't have). The letter says I can choose memorable data when I log in for the first time. I tried to register and it says I already registered 5-7 days ago. Am I missing something?

Fennite

This happened to me a few months ago, the letter text is incorrect. You do need the card reader to register for the first time, not just the memorable data. You can use a card reader from another bank in the mean time before your nationwide one is delivered.

agrinnall

I'm going to guess that the first time you log in you have to use a card reader, do you have one yet? [I'm guessing because when I first logged in it was long before card readers even existed]

RonSwanson

Thanks for the quick replies. I don't have a card reader, my main bank doesn't use one. I guess I'll just have to wait for it, any idea how long delivery takes? I haven't received any information about getting one.

Psyduck1980

I'm in a similar position Ron. I applied on 9th April, my account was opened on 11th April and I received my debit card and PIN at the weekend. However, I haven't received a "Welcome to Internet Banking" letter and I believe I need the pass number from it in order to register.

greatgimpo

Go to Nationwide in the high street and pick one up - easy.

Fennite

my card reader turned up a couple of days after the card

18cc

Call the Nationwide internet banking helpdesk they will tell you exactly what to do

skid112

hi
I opened one of these accounts a couple of weeks ago. Logged on without a card reader, it asked me for memorable data, which I set myself 6 digit code and I have access, no card reader required

Psyduck1980

Fennite wrote: »

This happened to me a few months ago, the letter text is incorrect. You do need the card reader to register for the first time, not just the memorable data. You can use a card reader from another bank in the mean time before your nationwide one is delivered.

You also need the letter containing the pass code, right?

RonSwanson

skid112 wrote: »

hi
I opened one of these accounts a couple of weeks ago. Logged on without a card reader, it asked me for memorable data, which I set myself 6 digit code and I have access, no card reader required

Could you explain how? When I press log in it gives two options:

Log in using my card reader

Log in using my memorable data

If I select memorable data, it asks me to enter it not set it.