Cost of Laptop repair-Is this reasonable.

grumpycrab

Majic wrote: »

5 months after purchase the hard drive has failed.

How bad is the failure? Total (as in gone up in smoke, clicks of death, no response to power...) or partial (very slow) or what?

EDIT: also, you shouldn't need to spend any money for "SR10 operating system" Ask the shop for the operating system key which they supplied to you (may be on a sticker on he laptop itself) or the original invoice from the shop.

Majic

grumpycrab wrote: »

How bad is the failure? Total (as in gone up in smoke, clicks of death, no response to power...) or partial (very slow) or what?

EDIT: also, you shouldn't need to spend any money for "SR10 operating system" Ask the shop for the operating system key which they supplied to you (may be on a sticker on he laptop itself) or the original invoice from the shop.

Won't boot up

It is an Astra X551CA-SX130H 15.6 INCH HD LED Notebook (Intel Core i3-3217u 1.8 GHZ 4GB DDR3 , 750GB HDD,DVD DL

Got the invoice no mention of a key

Majic

Also I have ESET on this machine (or did have) Again I paid the shop for a licence for my 3 devices. How do I get that on again

debitcardmayhem

Majic wrote: »

Won't boot up

It is an Astra X551CA-SX130H 15.6 INCH HD LED Notebook (Intel Core i3-3217u 1.8 GHZ 4GB DDR3 , 750GB HDD,DVD DL

Got the invoice no mention of a key

Oh the joys of predictive text I think you mean ASUS not a Vauxhall Astra :cool:

debitcardmayhem

Probable manual here https://www.asus.com/Laptops/X551CA/HelpDesk_Manual/

Slim lappy by the looks of it perhaps look here https://www.ifixit.com/Guide/Asus+X551CA+Hard+Drive+Replacement/24289

grumpycrab

Majic wrote: »

[laptop] Won't boot up

Got the invoice no mention of a [operating system] key

Majic wrote: »

Also I have ESET on this machine (or did have) Again I paid the shop for a licence for my 3 devices. How do I get that on again

First, the laptop "Won't boot up". We need to see the last thing reported on the screen; it may be a dead hard drive; it may be a corrupted hard drive; the latter is fixable.

Licenses. The shop sold you a laptop that included Windows and ESET licenses; if they're organised they should be able to tell you a. the exact software that was provided (e.g. was it Windows 10?)and b. the software licenses (e.g. keys) that came with this software.

Hard disk removal. If you have to do this it is not trivial for this laptop as there is no "hard drive service hatch"; you have to remove the complete back panel.

System

Majic wrote: »

Also I have ESET on this machine (or did have) Again I paid the shop for a licence for my 3 devices. How do I get that on again

Download the installer from ESET's website, put in the license details you've got.

Raxiel

Majic wrote: »

Also I have ESET on this machine (or did have) Again I paid the shop for a licence for my 3 devices. How do I get that on again

You should have been given either a printout or an email with the key, either from the shop or from ESET (if the shop set it up with your address). Or if you have it installed on another machine you may be able to get it from there.

I'm not familiar with ESET but with the key it should just be a case of re-installing it, it may be necessary to contact ESET to 'deactivate' the licence on the dead drive, or it may recognise the hardware and do it automatically.

If you don't have it, the shop needs to supply it.

EveryWhere

No need to put an expensive 240 GB SSD when a functional 120/128 GB SSD will do.
https://www.mymemory.co.uk/integral-120gb-p-series-5-sata-iii-2-5-ssd-drive-560mb-s.html will do nicely for just £25.
I fitted a few of those in to the machines of friends with no issues a couple of years later.


Also test if the current installation can be repaired before shelling out.

System

EveryWhere wrote: »

No need to put an expensive 240 GB SSD when a functional 120/128 GB SSD will do.
https://www.mymemory.co.uk/integral-120gb-p-series-5-sata-iii-2-5-ssd-drive-560mb-s.html will do nicely for just £25.
I fitted a few of those in to the machines of friends with no issues a couple of years later.

128GB SSD will do if you don't need more storage. Many people find they do.