Odd wifi query

mambo69

Hi all




as most families do we run multiple devices from our home wifi. However in the last 3 weeks my sons phone will no longer authenticate to the 2g connection it can see.


We are on virgin media, 2g and 5g, and every other device connects, just not this one. I even tried doing a hard reset of his (android) phone but to no avail


I am really stuck, as I cant think why this one device only will not connect. if I set my phone as a host then I can piggyback onto my connection via wifi


Does anyone have any ideas/suggestions on where the issue may lie?


many thanks in advance

indesisiv

Have you tried turning the router off and on again?
Also does he have to use the 2.4g connection? Can't he just just the 5?

mambo69

I have tried turning it off and back on, for some reason he only sees the 2g unless I am stood next to the router

esuhl

mambo69 wrote: »

I have tried turning it off and back on, for some reason he only sees the 2g unless I am stood next to the router

Don't stand next to the router, then! Maybe you're blocking the signal.

Since his phone does work with the 2.4GHz signal, the most likely issue would be the signal strength and how sensitive the phone is at detecting the signal.

mambo69

it sees the 2g, but just keeps throwing authentication error on it

sparky93

has anyone been in the router and managed to block the phones mac address ?

sparky93

not all phones support 5ghz wifi anyway.

indesisiv

Rather obvious question but ... is he using the correct password to connect to the router? Maybe try forgetting the network and putting the password back in again.
Has someone changed the passkey?

mambo69

I am the only one who goes on the router, and have not blocked anything. I also put the passkey in so know that's right :-)