O2 charge 0844 No.without informing me

iffi_2

Hi,I got paymonthly online contract today i recived ebill and they charge £89 for 0844 No.from 2nd oct.I could't recived any text or e.mail from o2.I just spoke to a customer service staff but she said she It chargeable after 27th sep.and I have to pay all these charges.I need advice from anyone what should I do?coz I didt recieved any text or e.mail from o2.May I contact to consumer care department ///thanks

thesaint

In your position, I would write to them and explain what you have said in your post.

It is my belief that they should not vary your contract by text or e-mail in any case.

proplusplus

thesaint wrote: »

In your position, I would write to them and explain what you have said in your post.

It is my belief that they should not vary your contract by text or e-mail in any case.

Theycan and they will. The introduction of chargeable 08XX numbers came into effect recently.

in o2's T&Cs it will state somewhere that changes are tacitly agreed if no action is taken within 30days of notice. This notice can take the form of a text-message, a bill insert, a direct letter and/or presumably any other method of contact you have made available to them.

this is standard practice in the mobile world. and they will have ways and means of proving that you did/didn't receive the text etc.


proplusplus

thesaint

proplusplus wrote: »

Theycan and they will. The introduction of chargeable 08XX numbers came into effect recently.

in o2's T&Cs it will state somewhere that changes are tacitly agreed if no action is taken within 30days of notice. This notice can take the form of a text-message, a bill insert, a direct letter and/or presumably any other method of contact you have made available to them.

this is standard practice in the mobile world. and they will have ways and means of proving that you did/didn't receive the text etc.


proplusplus

I already know everything you say, the point I am making is that I do not believe that it is fair to vary a contract by text/ e-mail.

My banks terms and conditions say that they will charge me £25 unauthorised overdraft charge, it does not mean that I can't challenge them as unfair.

billtheman

I went travelling and whilst away checked my online bill everyday for 3weeks, to see my phone use updated, so i could manage it cost effectively. Throughout the whole trip it displayed no change - however when i checked nearly 2 weeks after the trip at home, o2 want to charge me and extra £54 on top of my £25 a month. These are what i used - but it displayed complete false information when i checked everyday online. I would never have spent this had i have seen the initial costs. They want me to pay £89 now this month - but why should i pay for their mistake of not correctly providing my account balance-thus misleading me??

I have sent them an email, they ignore the fact they were wrong and demand payment. this is highly unfair as i have played by the book. my customer rights knowledge is a little rusty - does anyone have any suggestions or knowledge??

thanks a lot

dduk

I doubt if you'll be able to do anything about the delayed charges as o2 clearly publish roaming prices on their website. They even mention the billing delay in their faq.
See http://www.o2international.co.uk/faq/

When will my international call charges be added to my bill?

O2 will try to include your overseas call charges on your next available bill to allow you to keep track of your cost. However, sometimes O2 receive the details of calls made from another network late and this may cause issues with timely billing. This very rarely happens but is more common from those countries which have smaller networks.

RICARDO1234

I took out an 02 contract with Carphone warehouse in August and received no notification of the changes either by text or letter. I heard about the changes when speaking to a freind and decided to contact the customer services dept. to have the matter clarified. At first I was told that I was sent a text alerting me to the changes and when I contested this the operator checked the system and admitted no text had been sent to me. Then they said I would have received a letter (not true). Eventually I was told that I would have to write to their high level complaints dept. which I did. I received 2 letters back from different members of staff containing conflicting facts. One letter stated that they could not terminate my contract as they had notified me of the changes by text (wrong). The next letter admitted that I would not have received a text/letter as I had not used any non-geographic numbers in my preceeding bills. I have now written to the CEO demanding my contract be terminated or I will be initiating proceedings for breach of contract.
From my experience I definately was not notified of the changes to my contract by Carphone warehouse. However most of the staff I speak to just shrug their shoulders and say "everyone got a text/letter". I am raging at the way carphone warehouse has treated its customers in this matter and believe that there must be many more people like me who have had their contracts changed without warning.:mad:

rant over.....

redux

billtheman wrote: »

I went travelling and whilst away checked my online bill everyday for 3weeks, to see my phone use updated, so i could manage it cost effectively. Throughout the whole trip it displayed no change - however when i checked nearly 2 weeks after the trip at home, o2 want to charge me and extra £54 on top of my £25 a month. These are what i used - but it displayed complete false information when i checked everyday online. I would never have spent this had i have seen the initial costs. They want me to pay £89 now this month - but why should i pay for their mistake of not correctly providing my account balance-thus misleading me??

I have sent them an email, they ignore the fact they were wrong and demand payment. this is highly unfair as i have played by the book. my customer rights knowledge is a little rusty - does anyone have any suggestions or knowledge??

thanks a lot

This doesn't appear to be about the subject of this thread, but in any case ...

If you mean that you were using the phone abroad, then the roaming tariffs are clearly published, as are comments that billing these calls depends on information sent back from other providers and will take longer to appear on your account.

If you were checking every day, were you not surprised when none of this use appeared at all?