Iphone completely dead - where do I stand?

System

mobilejunkie wrote: »

That's plainly not correct. Your link outlines the legal position but there is absolutely nothing there which suggests a product should last more than it's one-year warranty. The six years I have seen mis-interpreted on here is clearly labelled for what it's always been - 6 years to commence legal procedings but absolutely nothing to do with how long a given product should last. A two year warranty does give you an enforceable claim within two years of purchase (not use - also misinterpreted on here sometimes). A one-year warranty only protects you contracturally for one year. A Huge difference which would potewntially affect my own buying decision.

In any case, all manufacturers often apply a get-out when it comes to it that the owner has damaged the phone, thus voiding the warranty. Personally, it's unlikely I'd pay up to £1,000 for a phone which is unlikely to last more than a year or two and is easily damaged.

Where did I say a product should last 1 year. Warranty is not a reflection on how well a product is made or will last. I'm just stating what the consumer right act is and how it works if you buy something and it turns out faulty.

d123

Enterprise_1701C wrote: »

This to me is another reason to avoid Apple.

A lot, admittedly not all, or the other manufacturers give a 2 year warranty with their phones. I know Samsung do, and my current handset, a Huawei, comes with a 2 year warranty too.

Though Apple will cover a handset for warranty purposes for 2 years if you buy it directly from them.

mobilejunkie

john22 wrote: »

Where did I say a product should last 1 year. Warranty is not a reflection on how well a product is made or will last. I'm just stating what the consumer right act is and how it works if you buy something and it turns out faulty.

It works as described. Not sure what you're suggesting or expecting.

System

mobilejunkie wrote: »

It works as described. Not sure what you're suggesting or expecting.

I was answering post #36 as in

This to me is another reason to avoid Apple.

A lot, admittedly not all, or the other manufacturers give a 2 year warranty with their phones. I know Samsung do, and my current handset, a Huawei, comes with a 2 year warranty too.

1 or 2 year warranty is just a PR thing by the company its not a reflection of how good the product is or tells you how good customer service is in fixing the issue to everyone's satisfaction.

The consumer rights act is there to help both parties decide how they want to proceed when they can't resolve the issue.

boatman

d123 wrote: »

Though Apple will cover a handset for warranty purposes for 2 years if you buy it directly from them.

It seems to be something of a gentleman's agreement, because its not written down, certainly not for UK anyway, they state 1 year on their website for IPhones.

Stardustjunkie

Wow, lots has happened since I last visited.

Regardless of anyone's opinion on laws, warranty etc. I have a new iPhone 7 in my hand, which I was given for free. I don't care if it's a refurbished phone, it probably is, but at least it works, unlike the one I originally had.

And yes, I wasn't rude to EE, I was simply persistent. They tried to quote me £300 but I continued to tell them that I did not break the phone and I would like a replacement.

Hopefully this phone will be fine, and I'll be able to exit my contract in December, in favour of a sim-only contract.