Help!!

diddydi

Can any kind techie advise me re some new problems. I am on Windows XP.
My DD has been dowloading things such as Itunes and various others which slowed my computer down dramatically. AVG also found a trojan horse. I have now removed programmes and others which I didn't recognise such as Apple.
Now when I start up, a message appears, sistray.EXE. Unable to locate component. This application has failed to start because SISApCom.dll was not found. Reinstalling the application may fix this. Also Found new Hardware wizard. Windows will search for current & updated software by looking on your computer, on the hardware installation CD or on the Windows Update Website.
I work from home and my computer is my life line. I am not very techie so any advice is much appreciated.

Red_Rose_Exile

Try this

Go to Start | Run

Type in the following:

regsvr32 SISApCom.dll

and click ok

If that fails, go to the SIS driver site and reinstall your SiS video driver

diddydi

Red_Rose_Exile wrote: »

Try this

Go to Start | Run

Type in the following:

regsvr32 SISApCom.dll

and click ok

If that fails, go to the SIS driver site and reinstall your SiS video driver

Thanks but what is a SIS driver? Also why am I getting the Found New Hardware Wizard.

Red_Rose_Exile

what is a SIS driver?

SiS appears to be your onboard graphics card,

The reason you may be getting the hardware found wizard is because it is possible that the graphics card driver is corrupt

If you go to Start | Control Panel | System

Click on the Hardware tab, and see what has an exclamation mark by it

This will identify what device is causing the problem

superscaper

diddydi wrote: »

Thanks but what is a SIS driver? Also why am I getting the Found New Hardware Wizard.

The driver for your graphics card/chipset. The found new hardware wizard will be because you've somehow got rid of the driver/s. Could just be the SIS one, so because it doesn't have a driver installed for it, it sees it as a new piece of hardware and needs to install a driver to use it.

diddydi

Didn't reinstall - came up with Load library failed the specified module could not be found. Also no exclamation marks in hardware

superscaper

I think first thing is to make sure your pc is clean, probably best to go throught the malware removal guide sticky (posts 1 to 4) on the main techie board. At least then you can exclude nasties being the cause of your current problems. Sounds like you may have been a bit overzealous in the program removing. E.g. "Apple" is quite legitimate to have if you've got itunes or quicktime player installed. Just to make absolutely sure, did you remove all the programs through the control panel's add/remove program and/or their own uninstall programs (only asking to make sure you didn't just simply delete program folders from the hard drive)?

Next step for me would be to run ccleaner to fix any possible registry problems.

diddydi

Thanks for info. I removed them using control panel then add or remove programmes. I am a bit paranoid about my computer crashing. When my DD downloaded things about a year ago and I started to have problems it did crash had to have a new one as can't earn money with no computer. She doesn't seem to understand that she should go out and buy one for herself and not mess around with mine. Have got Spysweeper/ AVG and Avasti so will do more sweeps and follow the advice in posts 1 - 4.

ormus

just some info.
apple loonytunes also has within it a sneaky little program called bonjour which causes all sorts of problems. and removing it is a nightmare. good luck.
(google for apple bonjour).

diddydi

Have spent all evening running sweeps with all my spyware/malware programmes and nothing has been detected. I am now at a loss.

Donnie

Can you back up your important info and reinstall XP? It's often the easiest way for a non-Techie.