Maplins gone into adminstration and I need to return something

photome

Have you been to marlins to see what they say or asked the manufacturer, they may replace , job done

Who is the manufacturer

sheramber

https://www.pwc.co.uk/services/business-recovery/administrations/maplin/customers.html

Returns

All goods purchased from 10 March 2018 in store will be !!!8216;sold as seen!!!8217; and returns can only be accepted within 30 days of purchase on the grounds that they are faulty* and with proof of purchase.

All non-faulty goods purchased from 10 March 2018 online can be returned within 30 days from receipt in a 'new' condition (unused and re-saleable), including all packaging, instructions and accessories along with the proof of purchase.

Any faulty* goods purchased from 10 March 2018 online can be returned within 30 days from receipt with proof of purchase.

We will not be accepting refunds or exchanges for goods purchased prior to 28 February 2018 (either in store or online).

All refunds require the authorisation of the Management team. Your statutory rights will not be affected.

Ectophile

If the headphones were over £100, you can contact the credit card company and claim under Section 75 of the Consumer Credit Act.

If the headphones have a manufacturer's warranty, contact the manufacturer's helpline directly. There's no point trying to go through Maplin.

Otherwise, any schemes you may come up with to extract money from Maplin are doomed to fail. They have run out of money and gone bust. The best you can do is contact the administrators to get yourself added to the list of creditors. If you're lucky, you might get a few pence back.

Manxman_in_exile

sheramber wrote: »

https://www.pwc.co.uk/services/business-recovery/administrations/maplin/customers.html

Returns

All goods purchased from 10 March 2018 in store will be !!!8216;sold as seen!!!8217; and returns can only be accepted within 30 days of purchase on the grounds that they are faulty* and with proof of purchase.

All non-faulty goods purchased from 10 March 2018 online can be returned within 30 days from receipt in a 'new' condition (unused and re-saleable), including all packaging, instructions and accessories along with the proof of purchase.

Any faulty* goods purchased from 10 March 2018 online can be returned within 30 days from receipt with proof of purchase.

We will not be accepting refunds or exchanges for goods purchased prior to 28 February 2018 (either in store or online).

All refunds require the authorisation of the Management team. Your statutory rights will not be affected.

I see that link says that Maplins are still trading and shops are still open for business. If I were the OP I'd contact Maplins and see what they can do. (Although I suspect they'll ultimately have to try to rely on the manufacturer's warranty)

elsien

You need to go in and ask them.
I took a faulty light back to BHS when they were in administration and got it replaced with a similar model. The only reason I couldn't get a refund was because I'd paid in L2S vouchers.
You don't know what they're going to say till you go in and find out. It may well be that the quote about no exchanges/refunds is for change of mind purchases, not faulty goods, as it also says your statutory rights are not affected.

GreatBritain

About this:



Returns

All goods purchased from 10 March 2018 in store will be !!!8216;sold as seen!!!8217; and returns can only be accepted within 30 days of purchase on the grounds that they are faulty* and with proof of purchase.

All non-faulty goods purchased from 10 March 2018 online can be returned within 30 days from receipt in a 'new' condition (unused and re-saleable), including all packaging, instructions and accessories along with the proof of purchase.

Any faulty* goods purchased from 10 March 2018 online can be returned within 30 days from receipt with proof of purchase.

We will not be accepting refunds or exchanges for goods purchased prior to 28 February 2018 (either in store or online).

All refunds require the authorisation of the Management team. Your statutory rights will not be affected.

Does anyone know what they mean by this:

We will not be accepting refunds or exchanges for goods purchased prior to 28 February 2018 (either in store or online).

Does this include faulty goods under warranty? Elsien mentioned this, the terms are quite vague.

I suppose I could go in and ask, but how do I contact the administrators?

unholyangel

GreatBritain wrote: »

We will not be accepting refunds or exchanges for goods purchased prior to 28 February 2018 (either in store or online).

Does this include faulty goods under warranty? Elsien mentioned this, the terms are quite vague.

I supposed I could go in and ask, but how do I contact the administrators?

Who is the warranty provider? I would have presumed that to be the manufacturer, not the retailer.

Also, even if maplins were not in administration and you did prove the fault was inherent, they would only be liable to provide a repair or replacement (they can choose which option is cheapest for them). You'd only be able to insist on a refund (which could be a partial refund) if after one attempt to repair/replace, the goods still failed to conform.

GreatBritain

I know, the retailer provided a 12 month warranty, and I'm happy with a replacement or repair. I've just spoken to a member of staff on the phone who said they can't replace it. The manufacturers have no help line in the UK and I've tried emailing before but they take weeks to reply. Really don't know what to do.

GreatBritain

I went to the maplins, and as expected they couldn't refund. But I was given a number for the administrator so I suppose I'll give them a call.

Lorian

Which manufacturer?