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MSE News: Tesco Bank apologises after getting the rules wrong on recurring payments

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in Credit cards
Tesco Bank has apologised after wrongly refusing to cancel a customer's recurring payment - and giving out incorrect information on its website and social media channels...
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'Tesco Bank apologises after getting the rules wrong on recurring payments'

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'Tesco Bank apologises after getting the rules wrong on recurring payments'

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You can have recurring payments on a credit card.
Also, I was of the understanding that banks are actually not under any legal obligation to cancel a continuous payment authority.
You can certainly withdraw your consent for any further payments and this would mean that if any future payments did occur they would be considered unauthorised. In which case the bank would therefore be obliged to provide a refund.
So by offering to block a company, Tesco Bank have in fact exceeded what's legally required of them.
They're totally different systems - I think the current account is their own, and their credit cards run off something related to RBS's system. I believe the customer support is separate too - I've definitely been transferred after getting through to the wrong lot.
That page doesn't disprove what I said :think:. I guess it's just a matter of wording and your right to cancel = your right to withdraw consent for future transaction.
They don't use RBS anymore - the divestment was a number of years ago.
Not really. The FCA says it's your right to cancel. I never said it's not your right to cancel and withdraw your authorisation for future payments. What I was trying to say is that legally the bank isn't obligated to stop these payments from being made. According to the Payment Services Regulations their obligation is only to refund them if considered unauthorised.