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Fischer Energy and large 2 month electric bill £500 + as of there faults
Dear Sir/Madam
Fischer Energy are saying that as of there terms and cons they do not except they have to pay some towards my 2 month bill as of there inconstant faults and making me do lots of extra boosting of electric as of details below. MARTIN/MSE PLEASE CAN SOME ON HELP AND WHAT ARE MY RIGHTS TOWARDS MY ELECTRIC BILL? One of many emails but I will start with the one below first
I would like to make an official complaint to the highest manager about my very poor service with Fischer Energy the detail follow below. Some of the dates/times maybe not correct as this experience with Fischer Energy has been very stressful and complicated as still not right following two major foot operations at the end of last year August and November 2017 and only just returning on a four week phased work programme after four months sick leave.
After the very good sales rep pitch through Gary Lomax who has helped me with all the difficulties in the installation of the my over £15'000 + order of radiators and new water tank.
On ??/01/2018 I had the problems with arranging at date for the installation of my order as a new costumer Fischer were very difficult to accommodate with times I specify. I had been off for four months following major surgery on my foot since 30/08/17 and as I had gone back to work , work had been very disappointed in me arranging more time away from work as I had been off so long previously. Some of the receptionist very very short and not too helpful, I did mention this to Ben Crawford.
On 17/01/2018 we had the plumber and two young electricians and mate as I had to ask my wife and Uncle to be at home as I was at work and could not be there. When I arrived at home the spoke to the electrician about the last bathroom radiator and how it would have the electrical feed from the off peak side as we can switch back if the economy 7 works cheaper than being switched to none economy 7 tariff. As I had not long and gone back to work I was very tired and in a lot of pain so not checking the work I had signed there work sheets off. The following day I noticed the very poor untidy state of the electrical wiring from my solar i boost to the 2 elements and a water leak in new compression tee piece. I phoned Fischer and explained this and not sure who the receptionist was who once again was very rube and short said that I had signed the sheet saying I was happy, I explained about my foot and as still not well when I arrived at home as the lads were finishing off that why I signed the sheet. Once I had spoken to Gary / Tom / Scott I think, Gary / ?? said we will get the water fixed as a priority but the plumber had gone off sick as some home problems and that the electrics will be done at a later date. That evening we tried to have a bath and there was no hot water on a couple of washing up bowls that evening. My wife said we will have to boost the tank for two hours. After that still we only had enough water for one quick shower.
I think the day after that the tank had been on timed boost from 3am to 7am and afternoon 1.30pm to 4.30pm through my new fitted installed i boost water doctor (which had cost me a lot of money with my solar panels in 2017 to give me free hot water boost on the top element when there is extra solar energy so instead of sending all the energy back to the grid I could use it to top the heat up in my water tank from the top element in the afternoon timed boost. That's why I had chosen the i boost water doctor and was told in the sales that it would work fine. The i boost water doctor which worked with my old water tank and had been connected to a 1st timed program 3am to 7am to heat both elements in the tank and the 2nd timed top up boost on the top element to work off the solar when when extra solar energy is there in the afternoon. Once again only enough hot water for two washing up bowls, so we had to boost the hot water for two hours to get another quick shower. I explained this to Fischer and they said that the electrician can come at only set times and I once again explained the difficulties as I was back on a phased work programme. So I had to arrange my Uncle to come to the next visit.
I think I had spoken to Tom and Gary and was assured that with boosting the hot water it would not cost me much in price but I should not have to be doing this and at what cost electrically as only switched over to Fischer Energy in 25/12/2017 and a new tariff which is classed as area of North Wales when I actually live in North West of England Crewe Cheshire CW3 0DE where the price is cheaper for North England where it's classed this is another disappointment and Fischer need to redo the areas of Wales and England.
On the 18 or 19/01/2018 (when I had to ask my work if I could change my working hours to accommodate Fischer as again not helpful in working around the customer) I think the date is correct a plumber came and tightened up the new leaking bottom tee compression fitting and I explained about how rude some of the Fischer receptionist can be and he said they can be like that even with Fischer's own employees ( which needs to be addressed please). Once again the heating was on timed boost through this solar i boost over in the early hours and after boost and once again only 2 bowls of hot water, so another 2 hours timed boost to get a quick shower again at what cost to me electrically?
On 22/01/18 I spoke to Fisher/Tom/Gary/Scott and an electrician could only come I think 30/01/18 nearly two weeks after the 1st installation date and I had to keep boosting for two hours after all the timed boost and at what cost electrically to me the new customer to Fischer Energy.
As off the awful customer service and unhelpful arrangements of times and dates for new Fisher customers I was in contact with Gary Lomax from
On I think the 30/01/18 I had to again ask my uncle to be at my house the let the electrician in to sort out the the untidy wiring and fit a new socket in the bathroom as promised which the installation that was not done. I had spoken to the electrician while I was at work on my mobile and got mixed up with what he said as he explained that the tank would never get hot as the solar had been connected to the bottom element and would never get hot which I did understand as not solar in winter to heat up the tank. He said he will done a good job and treat it like his own property so was assured a good job would be. I thought the electrician had added an extra timed boost to my solar i boost which was very expensive. When I arrived home I looked at what had been done only to find to my shock that the i boost water doctor had been taken out and a new timer had been put in and connected to the water tank elements on timed boost in the am and top element up in the pm. Also the top new 22mm compression straight that had been fitted was leaking as well as the the 15mm compression tee again. The water tank had been on timed heating on boost that day and evening. That evening I had run a bath hoping our 1st full bath after nearly two weeks from 1st installation only to find that once again only two washing up bowls of hot water. I could not believe this. In the early hours I had decided to text Gary again like I have done on numerous occasions and spoken on my mobile and home phone. he said he had been in conversation to management about my disgust in service and problems with Fischer which has not helped as my sister was going to have her Brest cancer removed on that day so my mind has been all over the place with not only the problems with Fischer with not water/service, work questioning me about changing shift patterns and my sister cancer operation.
On 30/01/18 to 01/02/18 I think and on previously other day I had been in conversation with Tom about the I boost water doctor and in the earlier conversations I was told it was a problem with the i boost water doctor and it could not work. Then told its was the new timed boost and that could not could not work and it could only be connected permanently electrically but would cost me no more in my electric bill? Then after being told it can work, it cannot work and now it can work who knows what Fisher electricians/plumbers know?
Gary said he has never had these problems with solar panels working with the water tanks before and does not understand why now.
On 02/02/18 where I had to ask my work to change my shift pattern once again as Fischer could not work around your new customer and had to ask my Uncle to be a key holder to let the plumber in to fix the leaks on the new water tank. I had been in conversation with the plumber Mark Broylowski who works for World Heat who manufactures the hot water thanks for Fischer while at work to ask a few questions. He told me that good job I had asked him to replace the leaking compression 22mm straight connector with a soldered connection as the old pipe work was size 3/4 and not 22mm reason for the top leak so replaced. He also replaced the bottom 15mm Compression tee to a soldered tee fitting bottom leak fixed and if the new pipe work was soldered why was the old pipe to new not soldered?
Then he said that he turned up the elements from the factory settings of 60 degrees to 80 degrees so the tank should hotter get more hot water in the house.
Mark also said that for the size of the 180 litres hot water tank is fitted that the larger bigger 250 litres tank should have been fitted as it would produce more hot water and fit in the space where the tank is for a family four people. He said this had been a common fault with the survey done and they go and do the tank size change and will put in his report to Pete Sidebottom who is in touch with yourself Tom Crawford.
I hope that with all the trouble that has been caused that Fisher will do this as a compensation to me free of charge and that Mark Broylowski of world heat will fit the tank as for the 1st time someone knows and understands what they are talking about.
In conversation to Mark about the solar i boost water doctor I asked him that could both elements be connected like my old hot water tank to the 1st timed boost in the am and then in the afternoon 2nd timed boost connected to the solar boost in the i boost water doctor. Mark seemed to think that this was possible. Please can you get this confirmed by not only through Pete Sidebottom at World Heat on 01613438107 ( not sure if correct phone number) and Ben at Project Solar Ltd on 01283 246830 who installed my Solar Panel System
On the 06/02/18 it has been arranged that an electrician from Fischer Energy will come and re fit my expensive i boost water doctor timer hopefully correctly.
Tom Crawford hope please can be forwarded this email on to high complaints managements and I hope so sort of compensation can be arranged for all the trouble and stress caused by Fischer Energy.
Fischer Energy are saying that as of there terms and cons they do not except they have to pay some towards my 2 month bill as of there inconstant faults and making me do lots of extra boosting of electric as of details below. MARTIN/MSE PLEASE CAN SOME ON HELP AND WHAT ARE MY RIGHTS TOWARDS MY ELECTRIC BILL? One of many emails but I will start with the one below first
I would like to make an official complaint to the highest manager about my very poor service with Fischer Energy the detail follow below. Some of the dates/times maybe not correct as this experience with Fischer Energy has been very stressful and complicated as still not right following two major foot operations at the end of last year August and November 2017 and only just returning on a four week phased work programme after four months sick leave.
After the very good sales rep pitch through Gary Lomax who has helped me with all the difficulties in the installation of the my over £15'000 + order of radiators and new water tank.
On ??/01/2018 I had the problems with arranging at date for the installation of my order as a new costumer Fischer were very difficult to accommodate with times I specify. I had been off for four months following major surgery on my foot since 30/08/17 and as I had gone back to work , work had been very disappointed in me arranging more time away from work as I had been off so long previously. Some of the receptionist very very short and not too helpful, I did mention this to Ben Crawford.
On 17/01/2018 we had the plumber and two young electricians and mate as I had to ask my wife and Uncle to be at home as I was at work and could not be there. When I arrived at home the spoke to the electrician about the last bathroom radiator and how it would have the electrical feed from the off peak side as we can switch back if the economy 7 works cheaper than being switched to none economy 7 tariff. As I had not long and gone back to work I was very tired and in a lot of pain so not checking the work I had signed there work sheets off. The following day I noticed the very poor untidy state of the electrical wiring from my solar i boost to the 2 elements and a water leak in new compression tee piece. I phoned Fischer and explained this and not sure who the receptionist was who once again was very rube and short said that I had signed the sheet saying I was happy, I explained about my foot and as still not well when I arrived at home as the lads were finishing off that why I signed the sheet. Once I had spoken to Gary / Tom / Scott I think, Gary / ?? said we will get the water fixed as a priority but the plumber had gone off sick as some home problems and that the electrics will be done at a later date. That evening we tried to have a bath and there was no hot water on a couple of washing up bowls that evening. My wife said we will have to boost the tank for two hours. After that still we only had enough water for one quick shower.
I think the day after that the tank had been on timed boost from 3am to 7am and afternoon 1.30pm to 4.30pm through my new fitted installed i boost water doctor (which had cost me a lot of money with my solar panels in 2017 to give me free hot water boost on the top element when there is extra solar energy so instead of sending all the energy back to the grid I could use it to top the heat up in my water tank from the top element in the afternoon timed boost. That's why I had chosen the i boost water doctor and was told in the sales that it would work fine. The i boost water doctor which worked with my old water tank and had been connected to a 1st timed program 3am to 7am to heat both elements in the tank and the 2nd timed top up boost on the top element to work off the solar when when extra solar energy is there in the afternoon. Once again only enough hot water for two washing up bowls, so we had to boost the hot water for two hours to get another quick shower. I explained this to Fischer and they said that the electrician can come at only set times and I once again explained the difficulties as I was back on a phased work programme. So I had to arrange my Uncle to come to the next visit.
I think I had spoken to Tom and Gary and was assured that with boosting the hot water it would not cost me much in price but I should not have to be doing this and at what cost electrically as only switched over to Fischer Energy in 25/12/2017 and a new tariff which is classed as area of North Wales when I actually live in North West of England Crewe Cheshire CW3 0DE where the price is cheaper for North England where it's classed this is another disappointment and Fischer need to redo the areas of Wales and England.
On the 18 or 19/01/2018 (when I had to ask my work if I could change my working hours to accommodate Fischer as again not helpful in working around the customer) I think the date is correct a plumber came and tightened up the new leaking bottom tee compression fitting and I explained about how rude some of the Fischer receptionist can be and he said they can be like that even with Fischer's own employees ( which needs to be addressed please). Once again the heating was on timed boost through this solar i boost over in the early hours and after boost and once again only 2 bowls of hot water, so another 2 hours timed boost to get a quick shower again at what cost to me electrically?
On 22/01/18 I spoke to Fisher/Tom/Gary/Scott and an electrician could only come I think 30/01/18 nearly two weeks after the 1st installation date and I had to keep boosting for two hours after all the timed boost and at what cost electrically to me the new customer to Fischer Energy.
As off the awful customer service and unhelpful arrangements of times and dates for new Fisher customers I was in contact with Gary Lomax from
On I think the 30/01/18 I had to again ask my uncle to be at my house the let the electrician in to sort out the the untidy wiring and fit a new socket in the bathroom as promised which the installation that was not done. I had spoken to the electrician while I was at work on my mobile and got mixed up with what he said as he explained that the tank would never get hot as the solar had been connected to the bottom element and would never get hot which I did understand as not solar in winter to heat up the tank. He said he will done a good job and treat it like his own property so was assured a good job would be. I thought the electrician had added an extra timed boost to my solar i boost which was very expensive. When I arrived home I looked at what had been done only to find to my shock that the i boost water doctor had been taken out and a new timer had been put in and connected to the water tank elements on timed boost in the am and top element up in the pm. Also the top new 22mm compression straight that had been fitted was leaking as well as the the 15mm compression tee again. The water tank had been on timed heating on boost that day and evening. That evening I had run a bath hoping our 1st full bath after nearly two weeks from 1st installation only to find that once again only two washing up bowls of hot water. I could not believe this. In the early hours I had decided to text Gary again like I have done on numerous occasions and spoken on my mobile and home phone. he said he had been in conversation to management about my disgust in service and problems with Fischer which has not helped as my sister was going to have her Brest cancer removed on that day so my mind has been all over the place with not only the problems with Fischer with not water/service, work questioning me about changing shift patterns and my sister cancer operation.
On 30/01/18 to 01/02/18 I think and on previously other day I had been in conversation with Tom about the I boost water doctor and in the earlier conversations I was told it was a problem with the i boost water doctor and it could not work. Then told its was the new timed boost and that could not could not work and it could only be connected permanently electrically but would cost me no more in my electric bill? Then after being told it can work, it cannot work and now it can work who knows what Fisher electricians/plumbers know?
Gary said he has never had these problems with solar panels working with the water tanks before and does not understand why now.
On 02/02/18 where I had to ask my work to change my shift pattern once again as Fischer could not work around your new customer and had to ask my Uncle to be a key holder to let the plumber in to fix the leaks on the new water tank. I had been in conversation with the plumber Mark Broylowski who works for World Heat who manufactures the hot water thanks for Fischer while at work to ask a few questions. He told me that good job I had asked him to replace the leaking compression 22mm straight connector with a soldered connection as the old pipe work was size 3/4 and not 22mm reason for the top leak so replaced. He also replaced the bottom 15mm Compression tee to a soldered tee fitting bottom leak fixed and if the new pipe work was soldered why was the old pipe to new not soldered?
Then he said that he turned up the elements from the factory settings of 60 degrees to 80 degrees so the tank should hotter get more hot water in the house.
Mark also said that for the size of the 180 litres hot water tank is fitted that the larger bigger 250 litres tank should have been fitted as it would produce more hot water and fit in the space where the tank is for a family four people. He said this had been a common fault with the survey done and they go and do the tank size change and will put in his report to Pete Sidebottom who is in touch with yourself Tom Crawford.
I hope that with all the trouble that has been caused that Fisher will do this as a compensation to me free of charge and that Mark Broylowski of world heat will fit the tank as for the 1st time someone knows and understands what they are talking about.
In conversation to Mark about the solar i boost water doctor I asked him that could both elements be connected like my old hot water tank to the 1st timed boost in the am and then in the afternoon 2nd timed boost connected to the solar boost in the i boost water doctor. Mark seemed to think that this was possible. Please can you get this confirmed by not only through Pete Sidebottom at World Heat on 01613438107 ( not sure if correct phone number) and Ben at Project Solar Ltd on 01283 246830 who installed my Solar Panel System
On the 06/02/18 it has been arranged that an electrician from Fischer Energy will come and re fit my expensive i boost water doctor timer hopefully correctly.
Tom Crawford hope please can be forwarded this email on to high complaints managements and I hope so sort of compensation can be arranged for all the trouble and stress caused by Fischer Energy.
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Comments
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Dear Sir/Madam
Fischer Energy are saying that as of there terms and cons they do not except they have to pay some towards my 2 month bill as of there inconstant faults and making me do lots of extra boosting of electric as of details below. MARTIN/MSE PLEASE CAN SOME ON HELP AND WHAT ARE MY RIGHTS TOWARDS MY ELECTRIC BILL? One of many emails but I will start with the one below first
I would like to make an official complaint to the highest manager about my very poor service with Fischer Energy the detail follow below. Some of the dates/times maybe not correct as this experience with Fischer Energy has been very stressful and complicated as still not right following two major foot operations at the end of last year August and November 2017 and only just returning on a four week phased work programme after four months sick leave.
After the very good sales rep pitch through Gary Lomax who has helped me with all the difficulties in the installation of the my over £15'000 + order of radiators and new water tank.
On ??/01/2018 I had the problems with arranging at date for the installation of my order as a new costumer Fischer were very difficult to accommodate with times I specify. I had been off for four months following major surgery on my foot since 30/08/17 and as I had gone back to work , work had been very disappointed in me arranging more time away from work as I had been off so long previously. Some of the receptionist very very short and not too helpful, I did mention this to Ben Crawford.
On 17/01/2018 we had the plumber and two young electricians and mate as I had to ask my wife and Uncle to be at home as I was at work and could not be there. When I arrived at home the spoke to the electrician about the last bathroom radiator and how it would have the electrical feed from the off peak side as we can switch back if the economy 7 works cheaper than being switched to none economy 7 tariff. As I had not long and gone back to work I was very tired and in a lot of pain so not checking the work I had signed there work sheets off. The following day I noticed the very poor untidy state of the electrical wiring from my solar i boost to the 2 elements and a water leak in new compression tee piece. I phoned Fischer and explained this and not sure who the receptionist was who once again was very rube and short said that I had signed the sheet saying I was happy, I explained about my foot and as still not well when I arrived at home as the lads were finishing off that why I signed the sheet. Once I had spoken to Gary / Tom / Scott I think, Gary / ?? said we will get the water fixed as a priority but the plumber had gone off sick as some home problems and that the electrics will be done at a later date. That evening we tried to have a bath and there was no hot water on a couple of washing up bowls that evening. My wife said we will have to boost the tank for two hours. After that still we only had enough water for one quick shower.
I think the day after that the tank had been on timed boost from 3am to 7am and afternoon 1.30pm to 4.30pm through my new fitted installed i boost water doctor (which had cost me a lot of money with my solar panels in 2017 to give me free hot water boost on the top element when there is extra solar energy so instead of sending all the energy back to the grid I could use it to top the heat up in my water tank from the top element in the afternoon timed boost. That's why I had chosen the i boost water doctor and was told in the sales that it would work fine. The i boost water doctor which worked with my old water tank and had been connected to a 1st timed program 3am to 7am to heat both elements in the tank and the 2nd timed top up boost on the top element to work off the solar when when extra solar energy is there in the afternoon. Once again only enough hot water for two washing up bowls, so we had to boost the hot water for two hours to get another quick shower. I explained this to Fischer and they said that the electrician can come at only set times and I once again explained the difficulties as I was back on a phased work programme. So I had to arrange my Uncle to come to the next visit.
I think I had spoken to Tom and Gary and was assured that with boosting the hot water it would not cost me much in price but I should not have to be doing this and at what cost electrically as only switched over to Fischer Energy in 25/12/2017 and a new tariff which is classed as area of North Wales when I actually live in North West of England Crewe Cheshire CW3 0DE where the price is cheaper for North England where it's classed this is another disappointment and Fischer need to redo the areas of Wales and England.
On the 18 or 19/01/2018 (when I had to ask my work if I could change my working hours to accommodate Fischer as again not helpful in working around the customer) I think the date is correct a plumber came and tightened up the new leaking bottom tee compression fitting and I explained about how rude some of the Fischer receptionist can be and he said they can be like that even with Fischer's own employees ( which needs to be addressed please). Once again the heating was on timed boost through this solar i boost over in the early hours and after boost and once again only 2 bowls of hot water, so another 2 hours timed boost to get a quick shower again at what cost to me electrically?
On 22/01/18 I spoke to Fisher/Tom/Gary/Scott and an electrician could only come I think 30/01/18 nearly two weeks after the 1st installation date and I had to keep boosting for two hours after all the timed boost and at what cost electrically to me the new customer to Fischer Energy.
As off the awful customer service and unhelpful arrangements of times and dates for new Fisher customers I was in contact with Gary Lomax from
On I think the 30/01/18 I had to again ask my uncle to be at my house the let the electrician in to sort out the the untidy wiring and fit a new socket in the bathroom as promised which the installation that was not done. I had spoken to the electrician while I was at work on my mobile and got mixed up with what he said as he explained that the tank would never get hot as the solar had been connected to the bottom element and would never get hot which I did understand as not solar in winter to heat up the tank. He said he will done a good job and treat it like his own property so was assured a good job would be. I thought the electrician had added an extra timed boost to my solar i boost which was very expensive. When I arrived home I looked at what had been done only to find to my shock that the i boost water doctor had been taken out and a new timer had been put in and connected to the water tank elements on timed boost in the am and top element up in the pm. Also the top new 22mm compression straight that had been fitted was leaking as well as the the 15mm compression tee again. The water tank had been on timed heating on boost that day and evening. That evening I had run a bath hoping our 1st full bath after nearly two weeks from 1st installation only to find that once again only two washing up bowls of hot water. I could not believe this. In the early hours I had decided to text Gary again like I have done on numerous occasions and spoken on my mobile and home phone. he said he had been in conversation to management about my disgust in service and problems with Fischer which has not helped as my sister was going to have her Brest cancer removed on that day so my mind has been all over the place with not only the problems with Fischer with not water/service, work questioning me about changing shift patterns and my sister cancer operation.
On 30/01/18 to 01/02/18 I think and on previously other day I had been in conversation with Tom about the I boost water doctor and in the earlier conversations I was told it was a problem with the i boost water doctor and it could not work. Then told its was the new timed boost and that could not could not work and it could only be connected permanently electrically but would cost me no more in my electric bill? Then after being told it can work, it cannot work and now it can work who knows what Fisher electricians/plumbers know?
Gary said he has never had these problems with solar panels working with the water tanks before and does not understand why now.
On 02/02/18 where I had to ask my work to change my shift pattern once again as Fischer could not work around your new customer and had to ask my Uncle to be a key holder to let the plumber in to fix the leaks on the new water tank. I had been in conversation with the plumber Mark Broylowski who works for World Heat who manufactures the hot water thanks for Fischer while at work to ask a few questions. He told me that good job I had asked him to replace the leaking compression 22mm straight connector with a soldered connection as the old pipe work was size 3/4 and not 22mm reason for the top leak so replaced. He also replaced the bottom 15mm Compression tee to a soldered tee fitting bottom leak fixed and if the new pipe work was soldered why was the old pipe to new not soldered?
Then he said that he turned up the elements from the factory settings of 60 degrees to 80 degrees so the tank should hotter get more hot water in the house.
Mark also said that for the size of the 180 litres hot water tank is fitted that the larger bigger 250 litres tank should have been fitted as it would produce more hot water and fit in the space where the tank is for a family four people. He said this had been a common fault with the survey done and they go and do the tank size change and will put in his report to Pete Sidebottom who is in touch with yourself Tom Crawford.
I hope that with all the trouble that has been caused that Fisher will do this as a compensation to me free of charge and that Mark Broylowski of world heat will fit the tank as for the 1st time someone knows and understands what they are talking about.
In conversation to Mark about the solar i boost water doctor I asked him that could both elements be connected like my old hot water tank to the 1st timed boost in the am and then in the afternoon 2nd timed boost connected to the solar boost in the i boost water doctor. Mark seemed to think that this was possible. Please can you get this confirmed by not only through Pete Sidebottom at World Heat on 01613438107 ( not sure if correct phone number) and Ben at Project Solar Ltd on 01283 246830 who installed my Solar Panel System
On the 06/02/18 it has been arranged that an electrician from Fischer Energy will come and re fit my expensive i boost water doctor timer hopefully correctly.
Tom Crawford hope please can be forwarded this email on to high complaints managements and I hope so sort of compensation can be arranged for all the trouble and stress caused by Fischer Energy.
https://www.fischerenergy.co.uk/FAQ/Complaints
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Hi have been through the complaints procedure and will show you my email and they are still saying it's not through a cold winter period which is not the reason. Emailed them many times as follows......
Dear Mr A Heyes
Thank you for your response. Finally after all the hard work In chasing fisher energy to get my system up and running and working. From 17/01/18 to 06/02/18 it took many times in boosting the hot water as of in faults and incapable work of Fisher in getting my it working. My January and February 2018 monthly usage of electric and extra cost of electricity as having to boost my Hot water tank following Fischer constant disappoint and poor service and in capability of fixing the system means that I assume the monthly bills are going to be very high. I hope that because it being Fisher Energy fault that these bills will be paid by Fisher and not myself.
I think I am not being unreasonable and you get this sorted for your new fisher energy customer?
I hope that my complaint reached high management and will rectified and concluded?
Kind regards
I can attach further emails if you want?......0 -
I can attach further emails if you want?......
Please don't. I suggest that you take all the correspondence down to your local Citizens Advice centre and ask them for their advice.This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com0 -
Hi have been through the complaints procedure and will show you my email and they are still saying it's not through a cold winter period which is not the reason. Emailed them many times as follows......
Dear Mr A Heyes
Thank you for your response. Finally after all the hard work In chasing fisher energy to get my system up and running and working. From 17/01/18 to 06/02/18 it took many times in boosting the hot water as of in faults and incapable work of Fisher in getting my it working. My January and February 2018 monthly usage of electric and extra cost of electricity as having to boost my Hot water tank following Fischer constant disappoint and poor service and in capability of fixing the system means that I assume the monthly bills are going to be very high. I hope that because it being Fisher Energy fault that these bills will be paid by Fisher and not myself.
I think I am not being unreasonable and you get this sorted for your new fisher energy customer?
I hope that my complaint reached high management and will rectified and concluded?
Kind regards
I can attach further emails if you want?......
Please post the "‘final response or deadlock letter" issued (if any)
Please post the proposed resolution of the energy ombudsman.
Did you accept that proposed resolution?0 -
Is this actually an energy question?
It seems most of the problems are to do with fitting of heaters and hot water which is presumably by Fischer Future Heat, which is a separate company to Fischer Energy (although they share the same brand and Fischer Future Heat will try to sign their customers up to Fischer Energy).
If you have switched from an Economy 7 tariff for storage heating and stored hot water to a standard tariff (which is all that Fischer Energy offer) using panel heaters you will be paying about 3x the price for your electricity.
If you search Fischer Future Heat on these forums you will see they have been discussed.A kind word lasts a minute, a skelped erse is sair for a day.0 -
I have copies of emails sent further and have a couple more from a different person at Fischer which I can show in next thread if needed?..
Dear Mr Heyes
Thank you for your response. I am checking that the Solar water doctor timer is working on a daily basis as its only been flickering on a minute at a time, But as we are getting not much sunshine I will re assess as the days get longer. Water tank appears to be working well after all the complications except the solar heating.
Regarding the terms and conditions I believe that Fischer are responsible to part pay my January and February electric for the unnecessary extra cost caused by yourselves and I will be contacting consumer advisers ITV Martin Lewis and BBC Watchdog on what my rights are.
Thank you for your time and effort regarding my complaint.
Kind regards
David Hassall
Sent from my iPad
On 8 Feb 2018, at 08:36, Adam Heyes <Adam.Heyes@fischer-futureheat.co.uk> wrote:
Good Morning Mr Hassall
Thank you for your email. Fischer cannot compensate customers for their high bills – as per the terms and conditions you signed for. I am sorry we cannot offer any compensation for this, our obligation was to resolve the issue which we have now done.
Moving forwards, however, customer care and technical advice is available ongoing if you have any questions or need any more support. Just call the team on on Tel: 0116 242 5533.
Kind Regards
Adam Heyes
Customer Relations Manager
Fischer Future Heat
From: David Hassall
Sent: 07 February 2018 18:33
To: Adam Heyes
Subject: Re: 17-0047917 - FW: Fischer Future Heat complaints
Mr Hassall
07/01/2018
Dear Mr A Heyes
Thank you for your response. Finally after all the hard work In chasing fisher energy to get my system up and running and working. From 17/01/18 to 06/02/18 it took many times in boosting the hot water as of in faults and incapable work of Fisher in getting my it working. My January and February 2018 monthly usage of electric and extra cost of electricity as having to boost my Hot water tank following Fischer constant disappoint and poor service and in capability of fixing the system means that I assume the monthly bills are going to be very high. I hope that because it being Fisher Energy fault that these bills will be paid by Fisher and not myself.
I think I am not being unreasonable and you get this sorted for your new fisher energy customer?
I hope that my complaint reached high management and will rectified and concluded?
Kind regards
David Hassall
Sent from my iPad
On 6 Feb 2018, at 12:56, Adam Heyes wrote:
Good Afternoon
Thank you for your email and for taking the time to highlight your concerns and issues. We were unhappy to learn that you have not been satisfied with the service you received on various occasions and I would like to assure you that this will be addressed with the relevant people internally.
I can only apologise for the fact that your customer journey has not gone as smoothly as we would usually expect for our valued customers. I am happy to confirm that a service call was booked for today 06.02.2018 to address and resolve the issues with your hot water cylinder and iboost water doctor timer.
I am afraid the company will offer no compensation in this instance, as stated in the terms and conditions. Our obligation is to revisit and resolve issues, which we have arranged to do.
If you have further questions please call the Customer Care Team on Tel: 0116 242 5533.
Kind Regards
Adam Heyes
Customer Relations Manager0 -
Probably better in the green forum http://forums.moneysavingexpert.com/forumdisplay.php?f=1000
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I am trying to find out my rights and Fischer putting there hands in there pocket as all the extra boosting and putting it on timed for 4/5 hours a day plus 2/3 hours extra boost and still only getting a small bowl of hot water or a 2 min shower is why I had a large electric bill over the 2 months. So I am asking what I can do as it was not until nearly a month when a man sorted the final problem out. Can some one please help me?......0
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I am trying to find out my rights and Fischer putting there hands in there pocket as all the extra boosting and putting it on timed for 4/5 hours a day plus 2/3 hours extra boost and still only getting a small bowl of hot water or a 2 min shower is why I had a large electric bill over the 2 months. So I am asking what I can do as it was not until nearly a month when a man sorted the final problem out. Can some one please help me?......
As I said above, this is really not the place to ask for advice on a complex contractual issue. Check in with Citizens Advice and they will look at the terms and conditions of the contract that you signed. For what its worth, in my view, you have no case against the energy supplier. The energy has been used and it will have to be paid for. Your complaint is against Fischer Future Heat. It could be argued that if the company's position is that the complaint has been fully resolved, and you are still not happy, then your only course of action is a claim though The Small Claims Court.This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com0 -
£15'000 + for radiators and new water tank!!! For how many rads!?!?
This is my reaction to that price.....0
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