Vodafone number.

dazzaofdagenham

Does anyone know which number is this. 01709 918614

Apparently it is Vodafone....but can anyone identify which section ?

d123

dazzaofdagenham wrote: »

Does anyone know which number is this. 01709 918614

Apparently it is Vodafone....but can anyone identify which section ?

Did you think to google it?

A quick google shows:

This a Vodafone "retention" call centre, they call you after you cancel your contract or request a PAC.

https://whocallsme.com/Phone-Number.aspx/01709918614

http://uk.whocalledme.net/PhoneNumber/01709918614

dazzaofdagenham

Yes, but my understanding is they are a 3rd party acting on behalf of Vodafone.

So I trying to establish where they are and if I can obtain a audio copy of a conversation that took place between me and them

d123

dazzaofdagenham wrote: »

Yes, but my understanding is they are a 3rd party acting on behalf of Vodafone.

So I trying to establish where they are and if I can obtain a audio copy of a conversation that took place between me and them

If it's retentions I'd be more inclined to think its in-house.

dazzaofdagenham

Well according to the directors office they are a 3rd party acting on behalf of Vodafone and therefore the call recording is not available.

bazzyb

Vodafone retention is outsourced to Webhelp UK in Rotherham, and that looks like a Rotherham number - however I am very surprised that Vodafone can't get access to the call recording.

pmduk

Nothing would ever surprise me about webhelp.

dazzaofdagenham

If I issue a SAR data request ...would I be able t9 get a copy of r3cording

pmduk

Not if it doesn't exist. Calls are usually recorded for training and quality purposes only. Not all are recorded and those that are, may not be kept for any length of time.

loughlini

I recently wrote a query to Vodafone Credit/Billing dept. I got a voice message asking me to call an 0808 number. That is Vodafone's call centre. The first thing the recorded message says is "please enter your 6 digit reference number." I don't have a 6 digit number so they terminate the call.
Does anyone know if I can press any buttons to force my call to be routed to an operator?

Neil49

loughlini wrote: »

I recently wrote a query to Vodafone Credit/Billing dept. I got a voice message asking me to call an 0808 number. That is Vodafone's call centre. The first thing the recorded message says is "please enter your 6 digit reference number." I don't have a 6 digit number so they terminate the call.
Does anyone know if I can press any buttons to force my call to be routed to an operator?

If you go to the top of the Mobile phone thread where you posted this message you will find the Official Vodafone Complaints/Query Thread.

Within that thread you will find details of how to contact the Vodafone representative on this site. I've contacted them by this means and they were very helpful.