Moving house with Now Broadband

faddy

Thinking of signing up with Now Broadband fibre but expecting to be moving house within 12 months. Does anyone know what, if anything, they charge for the move? I can't find anything on their website to tell me, but I believe (parent company) Sky move you for free?

As an aside, if you already have a BT phone line does an engineer need access to the property when switching to fibre?

Arklight

Why don!!!8217;t you ask them?

The fibre that most ISPs sell is only fibre to the cabinet on the street somewhere. The copper line to your house from there remains the same.

If you are moving to a new build you probably only have the choice of real fibre.

faddy

Arklight wrote: »

Why don!!!8217;t you ask them?

Tried unsuccessfully to get onto chat, presumably they're busy because of the offer ending tomorrow.

The fibre that most ISPs sell is only fibre to the cabinet on the street somewhere. The copper line to your house from there remains the same.

What I'm questioning is whether having the connection in the cabinet switched to fibre requires access to the premises in order to test the re-plumbing.

iniltous

faddy wrote: »

Thinking of signing up with Now Broadband fibre but expecting to be moving house within 12 months. Does anyone know what, if anything, they charge for the move? I can't find anything on their website to tell me, but I believe (parent company) Sky move you for free?

As an aside, if you already have a BT phone line does an engineer need access to the property when switching to fibre?

If Now TV are like their parent company, they don't offer a home move as such, you cannot take the phone number to the new address, if the number isn't important then that shouldn't be an issue.
If you move, they probably won't hold you to minimum term if you take their service at the new address, so shouldn't be any early termination charges..
FTTC doesn't need a home visit, if the line exists , the Openreach engineer does work in the FTTC and copper cabinets, not your home.
If a line exists at the new address already, then usually you can take it over for a small or no charge, if a 'new' line is needed, they may charge for that, you would have to check their T&C's

Arklight

faddy wrote: »

Tried unsuccessfully to get onto chat, presumably they're busy because of the offer ending tomorrow.

What I'm questioning is whether having the connection in the cabinet switched to fibre requires access to the premises in order to test the re-plumbing.

It may do if the master socket is ancient. I doubt they’ll violunteer to do this for you in advance though you never know.

faddy

iniltous wrote: »

If you move, they probably won't hold you to minimum term if you take their service at the new address, so shouldn't be any early termination charges..

Sky say "you won’t be entered into a new contract if you move with the same products and services. Your existing terms and conditions will apply. If you choose to take any additional products or services you may have new a minimum term attached." and the only mention of a charge is if a new TV dish is needed. I can't find anything similar on Now website.

If a line exists at the new address already, then usually you can take it over for a small or no charge, if a 'new' line is needed, they may charge for that, you would have to check their T&C's

Now Broadband apparently don't charge for new line with new contract, whether that would apply to a move I don't know (in any case, where we're moving to has a line)