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GE Money - who are they and where did they go?
I had a store card at Debenhams in 2007, still have paperwork, the bills were paid to GE Money using a Lloyds TSB collection account. Using Resolver I submitted a PPI claim (I was self employed at the time and the insurance was pushed hard by the clothing sales staff from Debenhams) but GE Money wrote back directly to me (not through Resolver) and said they had never had any store cards therefore couldn't process a claim.
Any ideas anyone? I didn't do a credit file check as I had the paperwork to hand anyway,
Comments
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GE sold store cards. They sold the business to Santander who in turn sold it to NewDay.
At some point, NewDay will no doubt sell it on again. It's a hard business to make work.
2007 would have been Santander, from memory.
However, you need to complain to who sold it you, not the card provider.0 -
Great thank you I guess I'll resubmit the claim form via Resolver to Debenhams then. Many thanks for the reply0
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VillageGirl wrote: »Great thank you I guess I'll resubmit the claim form via Resolver to Debenhams then. Many thanks for the reply
Being self employed is not automatically a miss-sale, only if the terms were considered onerous by the FOSSam Vimes' Boots Theory of Socioeconomic Unfairness:
People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.
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Being self-employed is generally a good reason for mis-sale with store cards, though.Being self employed is not automatically a miss-sale, only if the terms were considered onerous by the FOS
It's mortgage PPI for which being self-employed is covered in the vast majority of cases.0 -
Moneyineptitude wrote: »Being self-employed is generally a good reason for mis-sale with store cards, though.
It's mortgage PPI for which being self-employed is covered in the vast majority of cases.
That I can see in the FOS cases, it's more down to what the terms were, rather than the type of product they covered - a loan PPI policy that didn't require you to cease trading could be fine vs an MPPI policy that meant you had to close your business. I quoted a couple of cases on a previous comment e.g. Case 104/3 was loan PPI that was only considered miss-sold by FOS due to the conditions that required the person to permanently cease trading to pay out, their policy itself was fineSam Vimes' Boots Theory of Socioeconomic Unfairness:
People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.
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