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Travel insurance claim
perrygsm
Posts: 3 Newbie
Hello
Can anyone advise how to get some info out of Ryanair.
My flight fm Bristol to Lanzarote was cancelled on 2 March by Ryanair due to snow.
I received the email from Ryanair to either rebook within 7days or obtain refund, I got a refund. I am now having problems claiming back my accommodation costs that I incurred from my travel insurance company. They want me to obtain written evidence from Ryanair that I was not offered an alternative flight within 12 hours of cancellation despite me submitting my "flight cancelled info from Ryanair. I cannot get a sensible response fm Ryanair via there cswebform despite spelling it out they think I am after compensation. There is no advertised tel no.s to speak to a customers services agent to get my info.
Any help would be gratefully appreciated.
Regards
Perry
Can anyone advise how to get some info out of Ryanair.
My flight fm Bristol to Lanzarote was cancelled on 2 March by Ryanair due to snow.
I received the email from Ryanair to either rebook within 7days or obtain refund, I got a refund. I am now having problems claiming back my accommodation costs that I incurred from my travel insurance company. They want me to obtain written evidence from Ryanair that I was not offered an alternative flight within 12 hours of cancellation despite me submitting my "flight cancelled info from Ryanair. I cannot get a sensible response fm Ryanair via there cswebform despite spelling it out they think I am after compensation. There is no advertised tel no.s to speak to a customers services agent to get my info.
Any help would be gratefully appreciated.
Regards
Perry
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