refusal cancelling sky services re price increase

mikemoreton

Had a phone call from Sky today. Surprise Surprise, they can't find a recording of the phone call in which I agreed to pay the £13.50 extra if I didn't have Sky TV. In the circumstances ,they were prepared to accept my word that I didn't agree to this! However, the terms and conditions state that, if I don't have Sky TV, they would not be able to continue with the broadband and that would also end on July 20th! BUT, I could keep the phone line. What they could offer me was a 12 month contract at £28.95 for phone and broadband. Looking round at the available deals and bearing in mind that we stream to two TVs and a PC so need a decent download speed, I can't find a deal that give me what I need at a much lesser price. As I had 12 months to go on the old broadband contract anyway, it will now cost me £4 a month extra but end at the same time as the old contract. I've got a 30 day cancellation period so will keep looking.

takman

mikemoreton wrote: »

Had a phone call from Sky today. Surprise Surprise, they can't find a recording of the phone call in which I agreed to pay the £13.50 extra if I didn't have Sky TV. In the circumstances ,they were prepared to accept my word that I didn't agree to this! However, the terms and conditions state that, if I don't have Sky TV, they would not be able to continue with the broadband and that would also end on July 20th! BUT, I could keep the phone line. What they could offer me was a 12 month contract at £28.95 for phone and broadband. Looking round at the available deals and bearing in mind that we stream to two TVs and a PC so need a decent download speed, I can't find a deal that give me what I need at a much lesser price. As I had 12 months to go on the old broadband contract anyway, it will now cost me £4 a month extra but end at the same time as the old contract. I've got a 30 day cancellation period so will keep looking.

That's £10 more per month than the standard ASDL price with many broadband companies!. Have you looked at the link I posted before where you can get it for much much cheaper:

https://www.moneysavingexpert.com/phones/cheap-broadband

If it's ASDL then any provider will offer the same speed. You can even get fibre broadband which is much faster for alot less than what you would paying sky.

[Deleted User]

takman wrote: »

That's £10 more per month than the standard ASDL price with many broadband companies!. Have you looked at the link I posted before where you can get it for much much cheaper:

https://www.moneysavingexpert.com/phones/cheap-broadband

If it's ASDL then any provider will offer the same speed. You can even get fibre broadband which is much faster for alot less than what you would paying sky.

I presumed it was fibre at that price but you're right, they're on ADSL.

@mikemoreton

Sky themselves are presently offering ADSL at £18.00 a month with the debits & credits making it an equivalent £13.42 a month. There's a few deals from other suppliers for £17 or £18 a month (without such a big credit).

On fibre there's various deals starting at a straight £20 a month for up to 38Mbps.

Don't accept that deal, chase it up and not just with the CS phone number.

Edit:

I just noticed this bit:

I can't find a deal that give me what I need at a much lesser price.

I'm sorry but I have to ask just what it is you're looking at?