Advice please - Ecotricity missing bills/payment

Paxbrother

Hi,

Trying to get some advice as I'm at the end of my tether and can't seem to get anywhere by complaining so wondered if anyone has any ideas.

With Ecotricity since Oct 2016, one bed flat two storage heaters only electricity, £50 a month roughly.
All billing done via email, request for meter reading on the 2nd of the month, bill on the 8th.

September 2017 send a meter reading and get a bill of £88, started getting colder so I assume that was fair enough. I then receive no emails regarding meter readings or bills in October or November 2017, to be greeted with an estimated email bill in December for £678. I call them up and give them an actual meter reading to be told the bill is £715.

Ultimately, the boiler has been running like a fiend and giving me bills triple the usual amount. Ecotricity have offered no explanation as to the missing bills which has left me not noticing the boiler for three months, obviously when I realised the money it was costing I figured out the issue. Any time I contact them for an explanation or any further info I get nothing, but anything regarding me repaying them comes nice and promptly in the post.

Basically I am furious with them and their terrible attitude, so I wondered if anyone can advise me if
a) they hold any liability for the lack of billing in what seems to me an intentional attempt to let me rack up a huge bill, and how to get them to recognise that, or
b) how I can leave them and kick them in the nuts on the way out and take my business elsewhere.

Thanks in advance

prost

You don't have a boiler. It's an immersion heater as you don't use gas. Get an electrician to inspect it or replace it if it's old. You might want to think about switching it off for now.


I've been having severe problems contacting Ecotricity. I also phoned them to tell them there's a problem with entering online meter readings but the lady I spoke to didn't even realize that was a problem.


In past years they sometimes haven't responded to e-mails. Now I'm thinking of jumping off this sinking ship. For all I know the idiots fired from Npowerrrrrr's & EDFFFFFF's customer services seek refuge at Ecotricity's offices.


I read a review of M&S Energy https://www.mandsenergy.com/default/ at
https://www.which.co.uk/reviews/energy-companies/article/other-energy-companies-reviews/mands-energy
and they look very positive. Their environmental efforts are there and new customers get a £50 voucher. They give you £20 if you aren't happy with their customer services, a first I think for any energy firm. They give you different ways of paying too.


To switch supplier you need to give the new supplier the MPAN numbers (at the bottom of your paper bill). That's one of the important reasons to have paper bills. Without that number you have to depend upon them to supply it. What if you can't even trust their customer services? The idiots aren't going to supply you with the numbers. The most important thing in your contract is your ability to leave quickly, without fuss. Would you visit a hotel/restaurant that made it hard for people to leave? It's called a jail.

The most important factor for choosing any company is their customer services.