Mobiles.co.uk return address?

EverAndy

I want to return a phone. They have acknowledged my return via email and said they have emailed me a return label and instructions. However, I did not receive such email and they have ignored any further contact.

I have tried to Google the return address but cannot find it. Can somebody provide the return address so I can return it before my 14 days run out.

Thank you.

mobilejunkie

It took me 30 seconds to find it. Why didn't you??

Just find and read the t&c at the bottom of their page.

EverAndy

For anybody that may need it in the future, somebody helpful provided it to me...

Online Returns, Knowhow, Customer Repair Centre, Long Hollow Way, Newark, NG24 2NH

d123

cubz90 wrote: »

For anybody that may need it in the future, somebody helpful provided it to me...

PO Box 377, Southampton, SO30 2PY

For anybody that may need it in future, the above address is not the address that mobiles.co.uk specify on their website...


https://media.mobiles.co.uk/tandc/mobiles/terms_and_conditions.pdf

EverAndy

My last post has been updated with the correct address. My Mistake.

d123

cubz90 wrote: »

My last post has been updated with the correct address. My Mistake.

It's ok, just best to keep it accurate, someone might have used that erroneous address if a future google search shows it. Always best to comply exactly with their terms and conditions in a case like this.

Jon_01

Just a quick thought, but can just randomly send them a phone? Most companies require a Returns Number before they'll accepted it back, which I guess, would have been on the original email...

Might be something to try to check with them??

d123

Jon_01 wrote: »

Just a quick thought, but can just randomly send them a phone? Most companies require a Returns Number before they'll accepted it back, which I guess, would have been on the original email...

Might be something to try to check with them??

Firstly, the OP says the following in post #1

cubz90 wrote: »

I want to return a phone. They have acknowledged my return via email and said they have emailed me a return label and instructions.

Secondly, if you'd clicked on the T&C's link, there is no requirement for an RA type number required.

I'll copy the T&C's here to make it easier for people who can't click through links:

4. Right of Cancellation

4.1. Goods and/or Services ordered at a distance:
4.1.1. Consumers ordering Goods or Services at a distance (such as via telephone or online) have certain cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
4.1.2. You may cancel any order for Services at any time within 14 calendar days from the day after the commencement of the contract for such Services., However, you may not cancel once we have started providing any part of such
Services to you with your agreement.
4.1.3. You may cancel any order for Goods other than software at any time within 14 calendar days from the day after receiving your Goods without liability to us.
4.1.5. Where you have ordered software, you do not have a right to cancel your order once it has been
accepted and either (i) download of the software has started; or (ii) where the software has been delivered to
on CD, DVD or other similar storage devices and the software is unwrapped.
4.1.6. You may cancel your order Logging into the My account section of our site and filling out a cancellation form or using the Free Chat service that can be found in the contact us section of our site. For further details on how to cancel, please see !!!!!!!!!!!!!!!!!!!!/contactus.html. Any cancellation
notice must be given before the end of the 14 day period referred to above.
4.1.7. Where you cancel an order for Goods, it must be returned to us within 14 days of the date of cancellation, complete
(together with any accessories, leads or other items provided with the Goods) and undamaged, with proof of purchase. If you fail to return the Goods in this manner, we may charge you the costs we incur in recovering
the Goods from you (which may be substantial) or the stand alone retail value of any missing or damaged
items.
4.1.8. Unless collection of the Goods has been arranged, you must return the Goods by sending it to Online
Returns, Knowhow, Customer Repair Centre, Long Hollow Way, Newark, NG24 2NH at your cost. It is your responsibility to ensure that the Goods are received by us and we recommend using Special Delivery where appropriate in respect of the type of Goods that you are returning. Please see online at !!!!!!!!!!!!!!!!!!!!/t_and_c.html for further details of our returns policy.