TSB Have Suspended Account

jonesMUFCforever

I would just like to ask one more question who initiated the sale of the original investment?
80 year old tend to leave things be especially if they have made a bit on their original investment.
So did the 'friend' from Puerto Rico ask for the money before or after the sale??

woolyG_2

jonesMUFCforever wrote: »

I would just like to ask one more question who initiated the sale of the original investment?
80 year old tend to leave things be especially if they have made a bit on their original investment.
So did the 'friend' from Puerto Rico ask for the money before or after the sale??

My mum initiated the sale of her original investment, he never asked for the money it was offered to him by my mum.

Robisere

As a 73 year old TSB customer, with no idea what my mental and physical state will be like by 80: I am so glad to be a TSB customer. Any bank that takes such steps to protect possibly vulnerable customers, has to be a better banking choice than one which would ignore a possibly fraudulent situation.

John-K_3

I think that nowadays banks just cannot win. Wherever they draw the line, someone!!!8217;s going to be upset, and as we see by the tone of posts on here, they will possibly be furious.

I think that banks need to start sharing details of those furious customers, and just freezing them out of the banking system when their fury is completely misplaced. Pubs already have a system of working together to weed out the people that they do not want to serve, it is high time banks did the same.

Don!!!8217;t like the service, go back to getting paid in cash, and needing to drive in person to pay every bill.

xylophone

This seems very strange - is there any reason why your mother has suddenly decided to cash in her investment and offer a friend in Puerto Rico an unsolicited loan?

robatwork

Mystic Rob:

OP WoolyG doesn't post satisfactory conclusion to thread
OP WoolyG posts back in 3 years new thread "How do I go about suing someone in Puerto Rico and TSB for stealing mum's money"

OceanSound

robatwork wrote: »

Mystic Rob:

OP WoolyG doesn't post satisfactory conclusion to thread
OP WoolyG posts back in 3 years new thread "How do I go about suing someone in Puerto Rico and TSB for stealing mum's money"

Or thread titled 'how friend in Puerto Rico missed opportunity of lifetime to buy a property or set-up a business.'
Thank you TSB

meer53

OceanSound wrote: »

Or thread titled 'how friend in Puerto Rico missed opportunity of lifetime to buy a property or set-up a business.'
Thank you TSB

So, person in Puerto Rico couldn't afford to finance opportunity of a lifetime so had to fleece 80 year old, living over 4000 miles away of 75k ?

TSB are 100% correct to do what they have done in this case, if you can't see this, there's something wrong with you.

sheramber

woolyG wrote: »

I think what she meant was she felt as though she was being interrogated by the staff, but I do realise there is a fine line between protecting the customer and infringing on their rights. I personally believe they crossed the line. I don't suppose it helped the matter that the branch staff had her trying to get her point across to somebody in a foreign call centre and she is hard of hearing as it is. I am sure you can imagine even for the best of us how stressful that can be. never mind being bombarded with questions from everywhere

Which of these centres is 'foreign'?
We’ve got key operations centres in Gloucester, Edinburgh, Sheldon, Sunderland, Swansea and Bristol

Scotland isn't an Independent country yet.

Nasqueron

woolyG wrote: »

My mum initiated the sale of her original investment, he never asked for the money it was offered to him by my mum.

Do you know that for sure? Do you know the mum hasn't been fooled by one of these scam emails thinking a relative is stuck in financial difficulties and wants to send them money which will instead go to a scammer.

What plans does you mum have for if / when the money is inevitably stolen or misused in that country and the person cannot pay it back, can she afford to be without this huge sum of money?

Puerto Rico average (median) income is $18626 in 2015, 46.1% poverty rate, 10.9% unemployment, huge crime rate (20 murders per 100,000 compared to 3.7 in the mainland US etc). She wants to send someone the equivalent of nearly 6x the median income which is highly likely to be stolen or the relative attacked for the money - of course the bank is suspicious!