TSB Have Suspended Account

[Deleted User]

18cc wrote: »

This is absolutely appalling and it is of no concern to the bank whether you have a loan agreement or any other documentation in place

their responsibility ends with holding the payment for a short time whilst they talk to the account holder and if the account holder says yes that was me making the payment and I want to do it that should be the end of the matter

it is becoming far too commonplace these days and I would complain and get as much compensation as you can

it is your money and as long as the bank are satisfied that the correct customer has authorised the payment than they should let it through

And yet when banks let money go out of an account that seems suspicious people will kick and scream that they should have prevented the money going as it was fraud.

Where is Porto Rico btw?

xylophone

Where is Porto Rico btw?

This?

https://en.wikipedia.org/wiki/Puerto_Rico

Or possibly Las Palmas Gran Canaria?

xylophone

She is from the generation who hides her money under the mattress.

She was quite happy to invest with the Prudential?

My mum who is 80 recently cashed in her £95k investment with Prudential

eDicky

camelot1971 wrote: »

Where is Porto Rico btw?

There's one in West Virginia, and another in southern Brazil I think...

John-K_3

If this thread is not a wind-up then I despair for the OP, and what it says about how he looks after his mother.

It appears he cannot even spell the name right of where this supposed friend lives, suggesting absolutely no due diligence on his part. I wonder if it is actually his friend, and not his morher!!!8217;s.

xylophone

Does your mother have some idea of reducing her capital in order to claim means tested benefits?

If so, she needs to look into "Deprivation of Capital".

xylophone

what it says about how he looks after his mother.

I think the OP is female.

https://forums.moneysavingexpert.com/discussion/comment/73957012#Comment_73957012

woolyG_2

No she doesn't claim benefits.

jonesMUFCforever

All I can say is well done TSB.

OceanSound

Oh dear. TSB have messed-up badly. Not only did you (and your mum) have the courtesy to drop-in to your branch, they've treated you like a criminal afterwards. Not only that, they've patronized your mum's good judgment by suggesting that she may be senile or gullible enough to hand-over a £75k investment.

If she has banked with them for 40 years and they know her well, what were they hoping to gain by asking for two documents with her address. IF she was being coerced, how would the two documents have helped? I think it's a bluff. £75k leaving the bank would be quite bad for TSB's accounts. So, they're making a solemn dance about it and giving spurious reasons.

Like someone said, your mum can ask for a hefty compensation payout on this one. Write a strong letter, do everything in writing from now. Keep names and designations of all the staff you've spoken to/will speak to. If they still refuse to budge. Approach a solicitor. Solicitor will be able to take the matter-up requesting the bank settle now or go to Court over this.

Either way, you should be able to claim solicitors fees and associated costs from the bank. I imagine it will be rather a lot for TSB to payout if they end up in Court.

Normally, I would have suggested complaining to the Ombudsman (after TSB has issued you a deadlock letter or eight weeks have passed since you complained).

But there is sufficient reasons here for you to go direct for legal action. (note you cannot go to Ombudsman if you chose to take legal action first) -
Take no notice of the so called 'experts' on here. Some of them claim they are ex-bank staff, ex-postal workers etc.. More like "Yes men" installed by the establishment to cover its backside.

The confidence in banks rely on liquidity. Just imagine, if people like your mum went back to keeping money under her mattress. They'd have a lot less reserves than £75k.