Iphone warranty issues - can they do this?

System

mwddrwg wrote: »

Hi everyone, hoping to get some opinions from you about this situation please


My son has an iphone 5s (on contract in my name). The original phone was replaced by a brand new unit at an Apple Store in May last year due to an unknown fault. They never told us what the fault was and they didn't seem to know. We were given a brand new phone in its original packaging on the same day.


Subsequently, the replacement has developed a major fault with the camera where the screen turns into a mess of pink and green pixels when it's switched on.


Contacted Apple last night to discuss a repair or another replacement but was told that they only do 3 month warranty on replacement phones, even though the one we were given was brand new in the box. Can this be right? I would expect a new phone to last more than 10 months, and certainly more than the 3 months warranty period! Has anyone challenged this before to anyone's knowledge?


Thanks for reading

Like doctors seek a second opinion. Go into an Apple Store and tell them the full story in a polite manner and see if they can help you out.

Sometimes they will go above and beyond the legal requirement but not always.

These are your legal rights

https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act

I'm afraid you will have to just keep fingers crossed that Apple do something extra otherwise you have very little choice.

d123

Frozen_up_north wrote: »

The warranty period is for the original purchase, not subsequent replacements. Fair enough that Apple give 3 months on a replacement. From the original purchase date you would have had 12 months warranty, or 24 if you ask nicely (EU wide warranty is 24 months, not sure why UK is 12).

Apple will give warranty service for 24 months, but only if they were the retailer. The warranty is described as "consumer law" warranty in the second year.

If you purchase elsewhere you get 12 months from Apple and referred to your retailer if there's an issue after that.

20aday

When did you originally take out iPhone 5S on contract OP?

Vodafone now offer a 24 month warranty on iPhone:

This extended warranty applies to all new Apple devices bought directly from us in store, over the phone or through vodafone.co.uk. Existing customers with Apple devices bought within the last two years will also benefit, with the warranty covering your device from 1 August 2017 until the end of the 24 months. So, for example, if you bought your iPhone on 1 June 2016, the warranty will cover you for 10 more months from 1 August 2017 to 1 June 2018.