PPI on black horse finance

startingout2016

I had a car loan that had PPI back when I bought a car in 2006.

I no longer have any paperwork or information for the loan as it was cleared and payed off by 2008.

Is there any way that I could do a claim for this?

[Deleted User]

Any complaint is unlikely to be with Blackhorse, but with the car dealer who sold you the car and arranged the loan & PPI.

So, in the first instance, you should approach the dealer to see if there are still any records of this finance.

TyRa

They will deny you had any account with them. I tried to get a copy of the PPI contract they held for me back in 2003 and they told me I didn't have one. Shame on them, I've manage to find my original copy of the contract which includes the PPI!
I can't wait for the Ombudsman to tell Black Horse that they now have the original copy!

[Deleted User]

TyRa wrote: »

They will deny you had any account with them.

Only if they can't find it.

dunstonh

They will deny you had any account with them.

It doesnt really matter as Black Horse are unlikely to be liable in this case as it is car finance. In most cases, that would make the car dealer liable.

I tried to get a copy of the PPI contract they held for me back in 2003 and they told me I didn't have one. Shame on them, I've manage to find my original copy of the contract which includes the PPI!

Why would they need to keep a copy?

I can't wait for the Ombudsman to tell Black Horse that they now have the original copy!

That is a convoluted way of doing it. It would have been much quicker to supply Black Horse your copy.

TyRa

I did supply them with it and they admitted to the 2nd account.
They then told me they'd been in contact with Carland who said they'd deal with it and contact me - that was impossible because they went out of business years ago, but BH wont tell me who they spoke to! BH also couldn't explain why my PPI payments were paid to them instead of Carland, or why they had falsified paperwork stating those PPI payments were actually late fee's - even though my payments were never late. Another tricky question they wouldn't answer!


I'm now at a loss of who to contact about the PPI.
Any help is gratefully appreciated.

-taff

You've pretty much had it. Car dealers weren't regulated until 2005, you got yours before this, from apparently a dealer that is now out of business. The FOS won't touch this because they have no jurisdiction, so it's the end of the road for you.
Black Horse do not have to accept liability.

dunstonh

They then told me they'd been in contact with Carland who said they'd deal with it and contact me - that was impossible because they went out of business years ago, but BH wont tell me who they spoke to!

They probably sent it to the last registered address rather than actually speaking to someone.

BH also couldn't explain why my PPI payments were paid to them instead of Carland

Because blackhorse is the product provider. You pay the product provider. Not the broker/intermediary.

I'm now at a loss of who to contact about the PPI.

You dont. Its game over. The car dealer carries liability but as you bought before regulation, there is no protection scheme available to you.

[Deleted User]

-taff wrote: »

You've pretty much had it.

Instead, the OP has VERY MUCH "had it" .

There is nowhere left to go with this...

TyRa

I've now heard from The Ombudsman & BH, and both have told me I now have to contact the Financial Services Compensation Scheme to claim as Carland are no longer trading.


This has gotten so confusing and frustrating, but you have all been great with advice.


Thank you everyone for your replies and advice. Much appreciated.

-taff

If the FSCS uphold, you'll get 95% of the PPI back but you won't get any compensatory interest.