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Money back when laptop hasn't lasted even a year
techkie
Posts: 7 Forumite
Hi,
I brought a laptop with Ebuyer last June but recently it developed a fault.
Ebuyer said the warrenty is with Lenovo because it's over 30 days. However I thought in the uk there are laws governing products we buy from online retailers to be suitable quality.
To have it develop a fault after just a few months of very light use is unacceptable for me.
I have contacted Lenovo regarding the repair but the base warrenty has expired. Even though I brough it last June their system says it has expired. I am trying to get them to update it's warrenty status. Despite receiving an email on wednesday them saying it will be updated in the next 48 hours, I have yet to see it has been updated on their system.
I would like to know what my options are?
Ideally I want ebuyer to refund me the 600 quid so I can buy a newer model.
I brought a laptop with Ebuyer last June but recently it developed a fault.
Ebuyer said the warrenty is with Lenovo because it's over 30 days. However I thought in the uk there are laws governing products we buy from online retailers to be suitable quality.
To have it develop a fault after just a few months of very light use is unacceptable for me.
I have contacted Lenovo regarding the repair but the base warrenty has expired. Even though I brough it last June their system says it has expired. I am trying to get them to update it's warrenty status. Despite receiving an email on wednesday them saying it will be updated in the next 48 hours, I have yet to see it has been updated on their system.
I would like to know what my options are?
Ideally I want ebuyer to refund me the 600 quid so I can buy a newer model.
0
Comments
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Outside of 28 days, repair is only optionEx forum ambassador
Long term forum member0 -
You would be better off posting on the Consumer Rights board.
My journey with a Moto mobile handset (same company) may be of interest.
https://forums.moneysavingexpert.com/discussion/57741550 -
What is the fault?Drinking Rum before 10am makes you
A PIRATE
Not an Alcoholic...!0 -
Not true , but the contract is with ebuyer and it is their problem. Don't let ebuyer fob you off with Lenovo and Warranty . Get this moved to the Consumer Rights boardOutside of 28 days, repair is only option4.8kWp 12x400W Longhi 9.6 kWh battery Giv-hy 5.0 Inverter, WSW facing Essex . Aint no sunshine ☀️ Octopus gas fixed dec 24 @ 5.74 tracker again+ Octopus Intelligent Flux leccy
CEC Email energyclub@moneysavingexpert.com0 -
After nine months of usage ebuyer will at best offer a partial refund. It's what they do.0
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You should have sorted this out when you bought it - sorry for stating the obvious. I'd talk nicely to Lenovo - say you've raised the issue on MSE and good service from them will be brownie points for them blah, blah, blah (assuming they're better than Ebuyer...)I have contacted Lenovo regarding the repair but the base warrenty has expired. Even though I brough it last June their system says it has expired. I am trying to get them to update it's warrenty status.
PS. what's the problem?0
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