Leaving Vodafone

pallyman

Hi ,I am leaving Vodafone this week,I was told I could leave for free due to low speeds ,constant disconnects etc, but its been a nightmare when I have rung them I have been told different days but BT take over this Thursday, but on Saturday got a letter of Vodafone saying I will have to pay £182 for leaving early ? So I rang them and they said I will have to pay it then ring them after to get it refunded to me ,I do not trust Vodafone has they have lied to me on numerous occasions, would I be better cancelling my direct debit then pay any money for my the remaining month I will owe so they cannot take the £182 or let them take it ,If I let them take it I think they will try to not pay t back, any advise appreciated,Thanks in advance.

Carrot007

pallyman wrote: »

would I be better cancelling my direct debit

Only if you want them to stop investigating your account and start debt collection procedures.

Deal with this! The voda web relations team are likely to give you better (or at least definitive) results. Contact them as on the posts around here.

Arklight

Don!!!8217;t do this. Vodafone have an awful reputation for registering defaults against customers who don!!!8217;t cancel their direct debits. You will stand no chance if you do!

It basically sounds like they are giving you an appalling service, making it impossible for you to cancel it, and then bullying you into staying. You are far from the only person to experience this, sadly.

pallyman

Thanks for the replies, will leave it then and hope they keep their word,but they have lied to me on so many occasions so I am not optimistic though.

Arklight

It!!!8217;s better to pay them, ask for a refund, then register a claim against them via the small claims court if they overcharge you. That will cost them money then.

Fight back against Vodascam.

Vodafone

Hi pallyman,

Thanks for making me aware of your concerns.

So I can access your account to see what's happening, please email me via the form here.

To access the form you'll need to enter the code WRT135.

As well as stating your query in the question box, please also quote "MSE Forum".

Once sent, you'll receive an automated reply with a reference number. Post it on here and I'll check that we've received it.

Kind regards,

Lee

Vodafone Social Media