Mobile insurance -getting phone back

phil_51

I sent my mobile phone off to lifestyle insurances see if it could repaired.

They said they could not repair it so gave me a cash offer or replacement.

I have refused the offer and asked for my phone back but they have said that might not be possible!!!

Surely it is my phone until a settlement is made and must return it?

I have been offered a full refund from the shop I got the phone from which is over double what lifestyle insurance have offered me.

spiro

You need to read their T&Cs,

phil_51

Cannot see anything in the T&C about it.

DCFC79

Ask for it back again.

Write a letter.

phil_51

Starting to sound like I am not going to get MY phone back!

They said it is uneconomical to repair. That surely does not give the right to not send my phone back to me if I refuse there offer! :mad:

pmduk

phil_51 wrote: »

They said it is uneconomical to repair. That surely does not give the right to not send my phone back to me if I refuse there offer! :mad:

It doesn't, it should remain your property unless the T&Cs say otherwise. Have you read them yet?