The Great ‘Store Returns Policy’ Hunt. Who, what, where and when?

Richard019

murphaph wrote: »

Hi Richard,
How does Aldi view productivity? Are they as focused on it as Lidl? Example for comparison....my store turns over about 190k Euro (about £145k) p/w and I am allowed about 430 hours for all staff incuding managers for the same period. How does that compare to Aldi? Do they make allowances for store layout/design/average spend/low spend on specials? Lidl makes allowances for certain stores with awkward designs and low spend/high turnover.

They're pretty heavily focused on it. All the staff receive a bonus based on it (the managers and I think Ast. Managers get the prod figure as a 1 point=£1 bonus whilst the none salaried staff get their hourly rate topped up). The sales/hours target is around the same as yours with no allowance made in terms of the pay we all get.

I think in terms of the pressure on the managers to improve things there must be variations though as some of the smaller stores simply don't have the sales at the moment to be open their full hours with that prod figure.

We don't really have any awkwardly designed stores in our region. I think I'm right in saying that we're newer as a company over here than Lidl, and particularly up here in Scotland they all seem to be pretty new buildings we have so there's only really 2 or 3 layouts (and there's not much work time difference between them). Down in England I think they have more converted stores which may cause problems.

The only real issue is there are two different systems for getting rid of our cardboard (both for recycling I should say) and one of them is so much less time efficient that in the busier shops you need an extra member of staff (30-40 hours a week) to cover the extra time taken. No allowance is given for that so unless you're in a hugely busy shop you need the quick route to get a good bonus.

hollydays

murphaph wrote: »

No need for the roll eyes. Knowing one's rights doesn't mean you'll get a refund.


....which is why it is always best to approach store staff in a friendly and polite manner and you are more likely to benefit from their goodwill.

Knowing ones rights doesnt mean you'll get a refund. I am afraid it does.

DragonDosh

Hi,

Think twice if you're considering buying a freeview box from Argos. I was at the till about to pay, when the cashier mentioned that "this item is exempt from the 28 days return/refund policy, is that ok?"

When I asked what it meant, it seemed you CAN'T take the item back, for exchange or refund, even if you have a problem with it, and was told it was because the item had been connected to a TV set.... I thought that was the whole point a freeview box!

Not sure how they can justify not accepting returns on an item because yo've tried to use it for the purpose it's intended..(... which suggests they'll assume YOUR existing equipment caused the problem if you do have one).
She didn't givea clearer/acceptable reason, so I said " No thanks" and left.

I don't think it was specific to the make I was buying, just semed to be a general poicy.

Cheers.

hollydays

No,if an item is faulty,they have to take it back regardless.

moggylover

Cinders2001 wrote: »

My friend bought from Lakeland and wasn't satisfied with the purchase so telephoned them and they not only refunded her money to her card but said dont sent the item back, just donated it to a charity of her choice.

Wow, thinks me, now thats good, but I hope it doesn't get abused....

It will - which is why so many shops are tightening up! I had a friend a long time ago who thought it was okay to get something from M & S for a night out - and then to return it the next day! She would even wear clothes with the tags on if she could hide them inside her clothes!

No wonder they have tightened up!

JimmyTheWig

Does anyone know the deal with returning clothes to Tescos without a receipt?

We bought some stuff for our daughter, but later realised that she already had way too many clothes and so we didn't need them.
Still got tags, etc. But we haven't got the receipt.
Incidentally, the clothes were reduced, and the tags show this quite clearly.

Took them into Tescos yesterday when I went there to do some food shopping. Clothing and electrical returns upstairs. Fair enough.
I was told that they couldn't give me a gift card, or anything, but I could exchange the clothes for any non-food items, i.e. anything from upstairs.

Bizarre.

As I didn't need anything from upstairs yesterday, and wouldn't dare risk choosing clothes without my wife, I left still with the unwanted goods.
I'm sure we can find stuff that we want (though not sure there's anything we need), but it does seem a rather odd policy.

Is this their policy, does anyone know?

catscoobie

[I have recently brought an item from M&S which when I got home was faulty, we took the item back to our local branch, to be told we wouldn't get a refund as they couldn't decide whether we had tampered with the item, we then had to fill in a document and the item would be sent off, it could take up to four weeks till we get our money back! can anyone help on what rights we may have as i have never heard of such a returns policy, M&S have very unhelpful and we have various versions on what should have happened! thanks]

I would not say that M&S is as flexible as it used to be:

• Marks and Spencer
• Goods can be returned for whatever reason
• Full refund offered by whatever means paid as long as you have your receipt
• Yes, otherwise you will only receive credit note to the current selling value of the item
• 90 days
• Customer
• They are now much stricter on the time limit. Though it is still very generous, it used to be pretty much open ended

[/quote]

Whiggy

Argos tried to refuse refund a faulty item for me as I had broken the clear shrinkwrap to open the box it was in. I could not see that the item was faulty until I had removed it from the box. The assistant said that as I had broken the wrapping, they would now not be able to re-sell it! She then proceeded to write the catalog number right across the box using a marker pen. I got my refund after standing my ground, but have since been sold items which have obviously been opened before & re-sealed.