Is there really no way to write to Lloyds?

robatwork

They are part of the Resolver platform so you can try:

https://www.resolver.co.uk/companies/lloyds-bank-complaints

I've had more luck with this than writing directly with some companies.

Although you should probably take MChambers advice, as he is a serial complainer who as apparently made £000s with various spurious complaints.

hoc

Robin9 wrote: »

I had a similar issue.

As maxximus75 has said write to that address - marked COMPLAINT.

I had a phone call in response and a letter and £25

Interestingly, I was having a chat with an branch employee about something else today and showed her the statement and she said she had seen this happen to others so it seems not to be unique.

glider3560 wrote: »

The Lloyds and Halifax (and BoS) systems are all interconnected. A member of staff in Halifax made a mistake in the personal details on my mortgage application, and this got propagated to all my Lloyds accounts, Halifax accounts, Bank of Scotland accounts and Halifax Share Dealing accounts. But it wasn't immediate, took some time.

Maybe there is an inconsistency across your accounts and the system is attempting to resolve it (albeit incorrectly)?

I'd write to the complaints address (given in post #2 above). They should be able to spend more time identifying where the data amendment is coming from (after all, there will be an audit trail on the account).

Correct, Halifax was confirmed to be the original source of the issue originally by the technician but after it was corrected the automatic correction became "an anomaly". My Halifax details needed only the one correction, Lloyds keeps resetting back to incorrect. The guy I eventually connected to was not regular customer service, he wasn't even customer service, he was an IT ops/database guy. He could see the problem (the cause, not just the issue) but couldn't stop it from happening again. How was yours resolved?

KJSmith wrote: »

May seem like an obvious question but it's not actually clear from your post - do you have a middle name? Does that middle name that's being added have anything to do with you (e.g. maiden name, previous name)?

No, I don't have a middle name. Lloyds doubles up my first name as if it were also my middle name.

robatwork wrote: »

They are part of the Resolver platform so you can try:

https://www.resolver.co.uk/companies/lloyds-bank-complaints

I've had more luck with this than writing directly with some companies.

Although you should probably take MChambers advice, as he is a serial complainer who as apparently made £000s with various spurious complaints.

Looks interesting but requires signing up, I'd rather first complain to them.

vikkiew

I have had the same thing. My statements would be addressed as "Jane Jane Smith" despite my online profile of "Jane Smith". I had a Halifax share dealing account and a Bank of Scotland at one time. I don't know where the problem was but somewhere between closing my Halifax account and having Lloyds customer service correct the third time it finally set itself right.

Xenon

In 1 minute search on Lloyds website i found the complaint address !