Is there really no way to write to Lloyds?

hoc

Lloyds are unable to correctly spell my name on statements. It is some bizarre IT problem that adds a middle name. We correct it over the phone and it lasts at best 2 months and then goes back to being wrong again. Having done this on and off for about 2 years now I would like to escalate but I don't see any alternative. Lloyds don't offer secure messaging like every other online banking service. I have gone into the branch and been told to call the same number and work through the departments. I had previously asked my "relationship manager" at the branch for help, she was just useless. Honestly, I really would like to dump Lloyds but sadly it would be too disruptive so not a practical solution. Is there really no address I can write to, physical or email?

maxximus75

I did a search and got this from Lloyds website. Write a complaint to get the issue resolved. Include as much information and evidence with your letter and include the information shown below.

Hopefully, you will manage to get this issue resolved.

Write to us

Write to us at Lloyds Bank, Customer Services, BX1 1LT.
In order for us to resolve your complaint as quickly as possible, please include the following information in your letter:

• Your account details !!!8211; this helps us to find the account you are complaining about.
• As much information about the complaint as you feel able to give.
• Are there any particular actions you wish us to take to resolve your complaint? If so, please include them.

We will contact you by phone once we receive your letter, so it!!!8217;s important that you tell us the best telephone number and the best time to contact you.

Robin9

I had a similar issue.

As maxximus75 has said write to that address - marked COMPLAINT.

I had a phone call in response and a letter and £25

Mchambers

Em the CEO at Lloyds via ceoemail[DOT]com.

Nice and easy.

glider3560

The Lloyds and Halifax (and BoS) systems are all interconnected. A member of staff in Halifax made a mistake in the personal details on my mortgage application, and this got propagated to all my Lloyds accounts, Halifax accounts, Bank of Scotland accounts and Halifax Share Dealing accounts. But it wasn't immediate, took some time.

Maybe there is an inconsistency across your accounts and the system is attempting to resolve it (albeit incorrectly)?

I'd write to the complaints address (given in post #2 above). They should be able to spend more time identifying where the data amendment is coming from (after all, there will be an audit trail on the account).

KJSmith

hoc wrote: »

...bizarre IT problem that adds a middle name...

May seem like an obvious question but it's not actually clear from your post - do you have a middle name? Does that middle name that's being added have anything to do with you (e.g. maiden name, previous name)?

pmduk

I'm pretty certain that Mchambers is just Sirmarcus' new AE. Same mentality.

ValiantSon

hoc wrote: »

Lloyds are unable to correctly spell my name on statements. It is some bizarre IT problem that adds a middle name. We correct it over the phone and it lasts at best 2 months and then goes back to being wrong again. Having done this on and off for about 2 years now I would like to escalate but I don't see any alternative. Lloyds don't offer secure messaging like every other online banking service. I have gone into the branch and been told to call the same number and work through the departments. I had previously asked my "relationship manager" at the branch for help, she was just useless. Honestly, I really would like to dump Lloyds but sadly it would be too disruptive so not a practical solution. Is there really no address I can write to, physical or email?

Follow the advice about making a complaint.

Why would it be, "too disruptive" to switch your account elsewhere? The CASS will handle everything, so all of your direct debits and standing orders will move seamlessly, and your employer will be notified for payment of your salary. The redirection of payments in and direct debits continues for three years (and companies are notified of the new account details each time they try to use the old account). If anything should go wrong (and it is very rare that it does) then you won't suffer any financial loss due to the guarantee. The only reason I can see to stay with Lloyds is if you like what they are offering you and can't see a better option elsewhere.

Mchambers

pmduk wrote: »

I'm pretty certain that Mchambers is just Sirmarcus' new AE. Same mentality.

Thanks for the compliment. Not sure who marcus is ! but he sounds like a great bloke:D:rotfl: !

pmduk

He's PPR'd for good reason.

Mchambers

pmduk wrote: »

He's PPR'd for good reason.

Not me !!:D:rotfl: