Plusnet to John Lewis broadband rant

smellthemoney

Yes plusnet try to rip me off with a termination charge too when i was out of contract. Trying hard to get any service out of them after signing up to their rebranding exercise.
When BT took over plusnet it pass on their money grabbing underhand habit too. Sad to see JL name being drag down by this souless monster.
Will repost when I manage to work out how to get their attention.
Anybody thinking of a rebrand I suggest you try something else.

cajef

ameliagomes wrote: »

If you are thinking to switch to a new router. Then you must try a Gaming Router. Those provide great speed with broad coverage areas.

What has this got to do with this thread?

JJ_Egan

Post was from yet another forum spammer .

Richr

Never try their broadband. They use a cheap router and you have to change the channels regularly to make it work. We always have drops in our internet upto an hour long, and when i ring their technical dept they say that it is expected to have at least 3 or 4 drops every 3 days, ive never had that with Sky or anyone else.

We spend over £130 a week with Waitrose shopping and buy clothes and electricals from John Lewis, and when we said we would cancel all those weekly orders for the sake of a £100 cancellation fee, the person said, i have the ability to remove the cancellation charge, but i wont do it, even though he knew they would loose £6-8000 a year in shopping. What a joke.

We are taking it further so i would let you know what his managers say about loosing £8000 a year for the brand to keep £100 in his department.

Croft12

I'd generally recommend people don't use resellers of other networks sub brands. ie resellers of talk talk or plusnet. (The more steps between the customer and the provider of the physical connection the harder any issues will be to solve and frankly these resellers of sub brands are generally the cheap end of the market so perhaps not the best for support anyway.)

Binks26

Have been reading about people's experiences in 2018-Well nothing seems to have changed with Plusnet and JL. I was supposed to switch tel and Broadband from Plusnet to JL in early May. Plusnet acknowledged I was not leaving before the contract end and therefore would have no charges, but sent me an email telling me what the charges would be. It was sorted out in a phone call and I was told my direct debit would automatically cease on payment of the last bill. Since I paid the bill, I have cancelled the direct debit.


Anyway, on to JL- came to realise they had not activated my direct debit-queried this several times, but they will only say there is a system error and they are dealing with it. It is now Sep and they still haven't taken a payment/provided bills !



So JL is not taking any money, but Plusnet is trying to- this month received a bill from Plusnet for Broadband in June! I phoned to remind them I had left them in May and they told me only my landline had transferred to JL but not Broadband (I told JL but they weren't particularly interested and came out with the stock reply-There's a system error and we're working on it - but nothing about what actions they're taking). Plusnet admitted their mistake and told me the bill would be cancelled and also I shouldn't have paid the final amount to them that I did, so would get a refund. Sounded like it was all cleared, but no, I received requests to set up another direct debit, an email telling me I cancelled the service on 12th August (where did they pluck that date from?!) and requests to pay the June bill or it would be referred to a debt collection agency.I called again and they said it was all a mistake, but they could not cancel the demand for June's Broadband on their system and if I didn't pay it would go to the debt collection agency! I would therefore have to pay now and then they would refund me for that plus the earlier incorrect bill. I paid the fake bill and now we shall see...am waiting for the refunds (and wondering if I truly have Plusnet off my back this time)


Meanwhile nothing from John Lewis. Also Internet has been down or very, very slow since I joined them.


My advice is stay away from both of them.

davidaus

Does anyone know how to escalate things with plusnet to a senior people rather than the various different departments that don't seem to know what they are doing.



They have mucked up, in quite spectatular fashion, a request for a fibre and want me to take loads of actions to sort it by phoneing this department and that department.



It seems a transfer from John Lewis to Plus net is a manual process within Plusnet that according to this thread seems to constantly go wrong.


It seems the route cause of the comedy of errors is that I opened the account not my partner. The John Lewis account was in my partners name and the plusnet on is in my name.



It has taken them some six weeks and four days to work that fact out supprisingly rather than being worked out the day after the order as you would expect. As I am told Ofcom rules don't allow a number to be transfered from one person to another.



The John Lewis commications are poor on account closure as well.



Any suggestions?