nat west email says application expired!

moneysavinggirl40

i have what i thought successfully opened an account with nat west, i received my new card and pin, i have been able to go online banking, order my card reader, sent money into the account £1500 for incentive purposes, taken the money out. left it with £2 credit, but today i checked my email account and I had received an email from NAT WEST this is what it said.

"Thanks for applying for our Select account. We!!!8217;ve now received your signed application, however, as it's been over 28 days since you first applied your application has now expired.


What do I need to do?


Please re-apply via one of the following channels:


Apply online at https://www.natwest.com
Visit any branch taking identification to confirm your identity and address. A full list of acceptable documents can be found at https://www.natwest.com/id. To guarantee a time that suits you, please call 0800 200 400 to make an appointment
Apply via the telephone on 0800 616 848 (lines open 8am to 6pm Monday to Friday and 9am to 6pm on Saturdays)

We're here to help


If you've got any questions, you can call us on 0345 301 6090 or you can visit any NatWest branch and we'll be happy to help."

Has anyone else had an email like this? Can anyone shed any light as to why i have been sent it? i just checked mailbox on online banking and i have an electronic letter which says "Good newsyour new account is now open
Thank you for choosing to open your new current account with us. Everything you need is on its way,but in the meantime
here are your new account details.

EachPenny

moneysavinggirl40 wrote: »

What do I need to do?
<snip>
If you've got any questions, you can call us on 0345 301 6090 or you can visit any NatWest branch and we'll be happy to help."

Call them. Chances are you've accidentally applied twice, or their system has a gremlin. Speaking to them will determine which and get it resolved.

surreysaver

Can you still access your online account? I had a similar issue with Clydesdale, and just ignored it

Anthorn

moneysavinggirl40 wrote: »

i have what i thought successfully opened an account with nat west, i received my new card and pin, i have been able to go online banking, order my card reader, sent money into the account £1500 for incentive purposes, taken the money out. left it with £2 credit, but today i checked my email account and I had received an email from NAT WEST this is what it said.

"Thanks for applying for our Select account. We!!!8217;ve now received your signed application, however, as it's been over 28 days since you first applied your application has now expired.


What do I need to do?


Please re-apply via one of the following channels:


Apply online at https://www.natwest.com
Visit any branch taking identification to confirm your identity and address. A full list of acceptable documents can be found at https://www.natwest.com/id. To guarantee a time that suits you, please call 0800 200 400 to make an appointment
Apply via the telephone on 0800 616 848 (lines open 8am to 6pm Monday to Friday and 9am to 6pm on Saturdays)

We're here to help


If you've got any questions, you can call us on 0345 301 6090 or you can visit any NatWest branch and we'll be happy to help."

Has anyone else had an email like this? Can anyone shed any light as to why i have been sent it? i just checked mailbox on online banking and i have an electronic letter which says "Good newsyour new account is now open
Thank you for choosing to open your new current account with us. Everything you need is on its way,but in the meantime
here are your new account details.

Obviously Natwest didn't receive your signed application by the deadline date so your application has expired:

"Thanks for applying for our Select account. We!!!8217;ve now received your signed application, however, as it's been over 28 days since you first applied your application has now expired.

So you need to apply again.

But check in your online banking and possibly your debit card that the account number is the same as that on the email (probably last 4 or 6 digits) you have received because as suggested Natwest could have issued an extra account in error. In addition check carefully that the email is in fact from Natwest and is not a scam. Probably the easiest method is to just give them a ring.

Mchambers

OP...Moan and ask for compensation.

ixat

They are so incompetent and sloppy! I got 2 accounts despite assurances it wasn't happening (and a pile of leaflets, letters, multiple emails and SMS).,
Their debit cards DON'T have an account number on them, just a sort code so now I will have to check which is the correct PIN number by trial and error (or order another).
With so much time and effort with telephony stuff trying to sort things out (including finding out which was the correct debit card), any switching incentive will have been hard-earned.
I wonder if it will ever materialise.
I suspect we may hear more about NatWest switches on here in a couple of months.

Emily_Joy

ixat wrote: »

Their debit cards DON'T have an account number on them, just a sort code so now I will have to check which is the correct PIN number by trial and error (or order another).

The third line of the PIN letter I received reads: <...> your debit card ending 1822.

No need for trial.

moneysavinggirl40

Contacting them seemed long winded so thought I'd come here first to see what you guys thought. The email doesn't have an account number attached to it. i can only assume it's to do with another application and perhaps i did apply twice. i'll ignore it, as i have my account open, i have a secure msg that says it's open. debit card and pin.

Shakin_Steve

If you can log in to internet banking and see your transactions then ignoring the email seems the best course of action.