Received Final demand Total Parking Solutions

Adrian1999

Good news and bad news.

Good news, my previous appeal was successfully won.

However, I have gained another PCN, of which I promptly appealed within the 14 days as outlined in this forum through their online route. However, my appeal appears not to have been 'acknowledged' and I am now on my final demand of '£60'.

Just like my original offence, there was no confirmation of the appeal and I am without the option to appeal now. I have a screenshot of the completed appeal however, it does not contain any reference material to the PCN or date/time. The only date stamp is of the screenshot being taken.

What are my possible options?

Many thanks.

Fruitcake

How did you appeal, online, by email, or by post?

If the former two, did you take screenshots, or can you do a retro search to find the submission on your pooter? I am not sure how to do this myself, but it may be possible. Perhaps the techy forum might be able to help.

Adrian1999

In the moment I knew I should of taken a screenshot, of which I did and I have just found. Sadly, I've realised it has basically no discerning indicators to which appeal. Except that my appeal has been submitted and the file date it was taken, of which was when this appeal was made.

Fruitcake

I suggest you complain to the BPA and tell them you have proof that the keeper submitted an appeal.
I would also complain to the HB telling them your appeal has been refused lost, and tell them what MPs have said about his unregulated scam.

You should also complain to your MP.

These are some of the comments made by the MPs in Parliament concerning the unregulated parking industry (Feb 2018):

https://hansard.parliament.uk/commons/2018-02-02/debates/CC84AF5E-AC6E-4E14-81B1-066E6A892807/Parking(CodeOfPractice)Bill

''Rip-offs from car park Cowboys must stop''; unfair treatment; signage deliberately confusing to ensure a PCN is issued; ''years of abuse by rogue parking companies''; bloodsuckers; ''the current system of regulation is hopeless, like putting Dracula in charge of the blood-bank''; extortionate fines; rogue operators; ''sense of injustice''; unfair charges and notices; wilfully misleading; signage is a deliberate act to deceive or mislead; ''confusing signs are often deliberate, to trap innocent drivers''; unreasonable; a curse; harassing; operating in a disgusting way; appeals service is no guarantee of a fair hearing; loathed; outrageous scam; dodgy practice; outrageous abuse; unscrupulous practices; ''the British Parking Association is as much use as a multi-storey car park in the Gobi desert''; and finally, by way of unanimous conclusion: ''we need to crack down on these rogue companies. They are an absolute disgrace to this country. Ordinary motorists and ordinary residents should not have to put up with this''.

These are the exact words used, so you should quote them to your HB and MP in a complaint and ask him/her to contact Sir Greg Knight MP if he wants further information about this scam.

Do you have a Union Rep who can help?

Adrian1999

What would be the best medium to contact the BPA? Contact them through their general 'info@britishparking.co.uk' email or put through a POPLA?

I am currently not part of a union, but may join one if need be.

Fruitcake

Adrian1999 wrote: »

What would be the best medium to contact the BPA? Contact them through their general 'info@britishparking.co.uk' email or put through a POPLA?

I am currently not part of a union, but may join one if need be.

The former. You can't appeal to PoPLA unless the PPC rejected your appeal and gave you a PoPLA code.

Adrian1999

This is so frustrating to encounter this level of intentional misleading action. I have appealed, and they return no email of confirmation; the confirmation page after the appeal presents no respective reference material only a confirmation (of which I have a print screen of). Now they DEMAND this. I have emailed the BPA but the whole waiting around with nothing to do is stressful.

Is there any worth of attempt to email TPS directly as the keeper and re-iterating the appeal?

Many thanks.

Fruitcake

I think you should copy the PPC in to your complaint to the BPA just so they know what is going on. Focus on the fact that you have confirmation they received the initial appeal.

As for the Union, they tend not to like people who join to sort out an existing problem, although they should already be aware of this. If they are any good, they should be pushing the HB about it already. Perhaps you could ask some of your colleagues who are Union members if they have contacted their reps.

I used to be a Unite Rep, and got involved on this forum when two of my members got PCNs, one private and one council. I am happy to say I got them both overturned thanks to the expert help I received here.

Adrian1999

Fruitcake wrote: »

I think you should copy the PPC in to your complaint to the BPA just so they know what is going on. Focus on the fact that you have confirmation they received the initial appeal.

Sorry what do you mean by PPC? and I have already sent my email to the BPA.

Many thanks.

Coupon-mad

The acronym 'PPC', as well as all other forum acronyms, and the correct complaint email for the BPA (which is NOT the general contact one) are both in post #5 of the NEWBIES thread.

I have already sent my email to the BPA.

You haven't (you have sent it to a black hole), so re-send it once you've read the NEWBIES thread more thoroughly.

Adrian1999

Here is the email I have written. I have included the DVLA & BPA as identified on the newbies thread. I have also included every email I could find presented by TPS.

Should I mention anything about information handling in relation to 'Section 10 Notice under the DPA'.

The thread has a lot of information and with the navigation makes it difficult to interpret, so please suggest anything or refer me to read specific sections if I need too.

Thank you all for your continued support.

To whom it may concern,

The following complaint has been disseminated between the DVLA, the BPA and the respective Private Parking Company (PPC).

I am the keeper of the vehicle which received this purported 'parking charge'. The complaint is in regards to the Parking Charge Notice (PCN): ########, which transpired on the DD.MM.YYYY and the appeal was submitted on the DD.MM.YYYY.

This is a written complaint regarding the actions of the PPC Total Parking Solutions (otherwise TPS), of which they have appeared to breach their code of practice set out by the British Parking Association when enforcing an appeal.

The appeal was submitted within 14 days as outlined in the first Parking Charge Notice letter. However, this has appeared to go without acknowledgement. Resulting in further PCNs and a final demand notice being received. There is evidence of the appeal in the form of an electronic print screen of the confirmation message after the point of appeal submission. However, no receipt of acknowledgement to the keeper was received, as required by Section B standard 22.8 of the BPA Approved Operator Scheme Code of Practice. A requirement of acknowledgement includes the failure to respond with the rejection of the original appeal. These actions infringe BPA standards of operator standards;

22.4 If a driver or keeper appeals a parking charge you must review the case and decide whether to: !!!8226; uphold the parking charge and explain why it was issued and should therefore be paid, or !!!8226; reduce or cancel the charge and take no further management action other than informing the driver.

22.6 When you receive a appeal about the issue of a parking charge, you must stop work on processing the charge immediately. You must not increase the charge until you have replied to the appeal.

22.8 You must acknowledge or reply to the appeal within 14 days of receiving it. If at first you only acknowledge the appeal, or your reply does not fully resolve it, normally we would expect you to seek the additional information you require from the motorist and accept or reject the appeal in writing not more than 35 days after the information required to resolve it has been received from the motorist. It is acknowledged that in exceptional circumstances, an investigation into a appeal may take longer than 35 days after such information has been received and in these instances the motorist must be advised accordingly and given a date by which they can expect a resolution. If this date cannot be achieved then the motorist must be written to again and a revised resolution date agreed. We may require you to demonstrate that you are keeping to these times.

22.12 If you reject an appeal you must: !!!8226; tell the motorist how to make an appeal to IAS. This includes providing a template !!!8216;notice of appeal!!!8217; form or a link to the appropriate website for lodging an appeal and a valid 10-digit verification code. Even if the verification code is automatically printed on an enclosed appeal form, it must still be in a prominent position on the first page of the rejection letter. !!!8226; give the motorist a reasonable amount of time to pay the charge before restarting the collection process. We recommend that you allow at least 35 days from the date you rejected the challenge.

If the respective appeal was rejected a POPLA code was not supplied to further challenge the issue.

I will be taking into consideration to raise this appeal with my local MP, union representative, and the client landowner of whom the PPC is accountable to will be contacted.

Sincerely,

...........