Help-Link Appalling Service

JasonPS

I have made the error of booking a new boiler with Help-Link
I should have used my instinct when the quote was given to me and in the blink of an eye the quote was reduced by 5%
Help-Link took my deposit and arranged for the boiler man to come a week later.
They called me 3 times to confirm I would be in at the time they wanted.
While I was waiting for the boiler man to arrive he called to say the part he needed he could not get.
While Help-Link have known about the specialist part required for my boiler for over a week, they told the boiler man the night before he was coming to me
I am with very limited heating and hot water, but the engineer did offer to drop off some heaters.
The boiler man said he could come on Tuesday but when Home Link called, with a muted apology (I think, don't recall it TBH) they said they could only book an appointment 6-7 days later.
Help Link's attitude appears to be that it was not their fault, these things happen so deal with it, we are doing our best for you. I had to prise an acknowledgement that they messed up.
If I was not so desperate for hot water and heating I would go with someone else but I know the type of boiler I need to limited.
The call from Customer Services got cut off. They did not call back.
So I called my "personal Service Excellence Advisor" assigned to me who has a message on their answer machine that they are on holiday, so contact another number.
That number 0800 number in the email they sent just rings.
Used another number and got hold of the colleague of the person that called earlier.
The reason they did not call me back was because they thought "I put the phone down" Why would I do that when we had not re-arranged anything.
Supposedly customer services will be calling me.
Stay clear of these clowns,