British Gas Cause Large Debit On My Account

JeanJeannie52

I am currently in a dispute with British Gas due to a debit of £790.93 on my dual fuel account due to how they have handled my account. The way they are dealing with my complaint is ludicrous however I have now put it in the hands of Mark Hodges CEO of British Gas.

Below is a list of contact details for British Gas you may need when making a complaint.

Dedicated Directors Team 0333 202 9774
customer.service@britishgas.co.uk
customercomplaints@britishgas.co.uk
mark.hodges@britishgas.co.uk CEO
iain.conn@centrica.co.uk Chief executive of British Gas parent company.


Be persistent if you get no joy escalate the complaint yourself by e-mailing Mark Hodges

Neil_Jones

You have been providing regular meter readings? And they're actual readings, not a bunch of estimated ones?

System

JeanJeannie52 wrote: »

I am currently in a dispute with British Gas due to a debit of £790.93 on my dual fuel account due to how they have handled my account. The way they are dealing with my complaint is ludicrous however I have now put it in the hands of Mark Hodges CEO of British Gas.

Below is a list of contact details for British Gas you may need when making a complaint.

Dedicated Directors Team 0333 202 9774
customer.service@britishgas.co.uk
customercomplaints@britishgas.co.uk
mark.hodges@britishgas.co.uk CEO
iain.conn@centrica.co.uk Chief executive of British Gas parent company.


Be persistent if you get no joy escalate the complaint yourself by e-mailing Mark Hodges

If you want to pursue this via The energy Ombudsman then you really need to make sure that any response is in the form of a formal response to a complaint that you can then take to The Energy Ombudsman.

JeanJeannie52

Yes have been providing regular meter readings

JeanJeannie52

I have already contacted the Energy Ombudsman the set up a case, told me to give British Gas 8 weeks to resolve the complaint. If they can't resolve it then I go back to the Ombudsman. I've also been sending the Ombudsman e-mails keeping them updated.

I got an e-mail back the day I complained to Mark Hodges and someone from his office called me today.