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British Gas Cause Large Debit On My Account
JeanJeannie52
Posts: 12 Forumite
in Energy
I am currently in a dispute with British Gas due to a debit of £790.93 on my dual fuel account due to how they have handled my account. The way they are dealing with my complaint is ludicrous however I have now put it in the hands of Mark Hodges CEO of British Gas.
Below is a list of contact details for British Gas you may need when making a complaint.
Dedicated Directors Team 0333 202 9774
customer.service@britishgas.co.uk
customercomplaints@britishgas.co.uk
mark.hodges@britishgas.co.uk CEO
iain.conn@centrica.co.uk Chief executive of British Gas parent company.
Be persistent if you get no joy escalate the complaint yourself by e-mailing Mark Hodges
Below is a list of contact details for British Gas you may need when making a complaint.
Dedicated Directors Team 0333 202 9774
customer.service@britishgas.co.uk
customercomplaints@britishgas.co.uk
mark.hodges@britishgas.co.uk CEO
iain.conn@centrica.co.uk Chief executive of British Gas parent company.
Be persistent if you get no joy escalate the complaint yourself by e-mailing Mark Hodges
0
Comments
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You have been providing regular meter readings? And they're actual readings, not a bunch of estimated ones?0
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JeanJeannie52 wrote: »I am currently in a dispute with British Gas due to a debit of £790.93 on my dual fuel account due to how they have handled my account. The way they are dealing with my complaint is ludicrous however I have now put it in the hands of Mark Hodges CEO of British Gas.
Below is a list of contact details for British Gas you may need when making a complaint.
Dedicated Directors Team 0333 202 9774
customer.service@britishgas.co.uk
customercomplaints@britishgas.co.uk
mark.hodges@britishgas.co.uk CEO
iain.conn@centrica.co.uk Chief executive of British Gas parent company.
Be persistent if you get no joy escalate the complaint yourself by e-mailing Mark Hodges
If you want to pursue this via The energy Ombudsman then you really need to make sure that any response is in the form of a formal response to a complaint that you can then take to The Energy Ombudsman.This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com0 -
Yes have been providing regular meter readings0
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I have already contacted the Energy Ombudsman the set up a case, told me to give British Gas 8 weeks to resolve the complaint. If they can't resolve it then I go back to the Ombudsman. I've also been sending the Ombudsman e-mails keeping them updated.
I got an e-mail back the day I complained to Mark Hodges and someone from his office called me today.0
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