Compensation - Bank of Scotland mortgage charges

aj2018

Hi

I have just received a cheque for £750 from BOS. I knew nothing about this cheque until it arrived. Just read the article 27.7.17 on here detailing how BOS are compensating £283 million to mortgage customers over mortgage arrears. Now I presume this cheque is for this?

BOS bullied me for years after losing my job, then volunteering and going to college and Uni to better myself and become a teacher. I had to go to court twice, both times I won and just managed to keep my house. I was forced into a situation where I took a low price for my house (due to the court cases) and had to lodge in a house. I ended up owing £6000+ to BOS (which I am still paying off), the upset all of this caused I can not begin to go into, this is very brief. I nearly jacked Uni in on a number of occasions I was so stressed for years.

I am going to ask for a breakdown of how they have come to this figure. But it certainly doesn't cover all charges from them, and my current account charges, legal fees, interest and lastly distress and inconvenience! Thankfully, I made it through Uni and am now a teacher, but I very nearly didn't.

I still have huge debts and obviously the cheque is very welcome. My questions are, if I bank the cheque (you only have 6 months to do this) would I still be able to try to claim more compensation from them? Could I claim the shortfall £6K on my house sale or any of the obscene amount of extra interest they piled on to of my mortgage? Also is there anywhere I can get help with that process?

Thanks for any advice.

[Deleted User]

If you feel you have incurred charges you shouldn't, you could certainly put in a complain about the.

But it would need to be much more specific than that the interest was 'obscene'. Was the interest more obscene than you consented to?

I also can't see how you selling the house for less than you wanted would be their fault.

dunstonh

I was forced into a situation where I took a low price for my house (due to the court cases) and had to lodge in a house.

If you won the court cases, then you cant have been forced. However, borrowing to buy a house is not risk free. You home can be repossessed if you do not keep up repayments on the mortgage. So, you can accuse the bank of all the bullying in the world. However, if you pay your mortgage, there is little the bank can do.

Not paying your mortgage is stressful and not a situation you ever want to find yourself in.

But it certainly doesn't cover all charges from them, and my current account charges, legal fees, interest and lastly distress and inconvenience! Thankfully, I made it through Uni and am now a teacher, but I very nearly didn't.

The redress is not meant to cover all the charges from them. It also has nothing to do with current account charges. The refund covers a defined period (Jan 2009 to Jan 2016) and a defined set of fees.

My questions are, if I bank the cheque (you only have 6 months to do this) would I still be able to try to claim more compensation from them?

Yes you can.

Could I claim the shortfall £6K on my house sale or any of the obscene amount of extra interest they piled on to of my mortgage?

You can claim men from Mars ate your carpet. It doesnt mean you will succeed though. Complaints about "obscene amounts of extra interest" are destined to fail. Whereas a request for help under CURRENT financial hardship would be taken more seriously.

Also is there anywhere I can get help with that process?

Not really as you are trying things that are not expected to succeed. The FCA told Lloyds what to refund and were very specific. So, they clearly had no issue with anything else. Otherwise it would have been in the list.

Obscene interest is waste of time.

Only current financial hardship is the real issue here.

aj2018

Thanks for your comments, I feel it was their fault I lost the house I actually grew up in as I had no choice but to sell as fast as possible before the house was repossessed?!

aj2018

Sorry in advance I don;t really use forums. If some of my language was a little informal for your forums?! I find the tone of the replies on here a little patronising to be honest. Do you work for moneysaving expert?
Anyway, I disagree? Adding huge amounts of interest as a result of not keeping up your payments, how is that helping 'current financial hardship'?! It's just adding to the problem and yes I'm not stupid I understand it was probably in the terms and conditions? Doesn't necessarily make it fare now does it? As the banks are finding out time and time again, being ordered to repay, PPI, Obscene bank charges etc

dunstonh

I find the tone of the replies on here a little patronising to be honest.

You are emotionally attached to what happened. The posters here have no emotional attachment. So, dont expect others to feel like you.

Plus, this section of the board tends to be quite technical and to the point and not speak to you in a way that wraps you up in cotton wool. You get the information to the point and in as short a way as possible. Long woolly posts tend not to be read.

If you only want to be told things that agree with you then stick to talking to your family. If you cant handle alternative opinions or facts then dont post on the internet.

Anyway, I disagree? Adding huge amounts of interest as a result of not keeping up your payments, how is that helping 'current financial hardship'?!

You may disagree. However, you are wrong and where banks to agree to financial support for hardship cases, refunds of interest do not form part of the package. Nor does the FOS make them refund interest either.

You pay interest on money you borrow. The rate/terms are agreed at the outset. If you dont like those terms, you dont agree to them in the first place. If the bank does not charge you in accordance of those terms, they are required to repay you (just as happened).

Doesn't necessarily make it fare now does it?

Doesnt make it unfair either. It works both both ways.

As the banks are finding out time and time again, being ordered to repay, PPI, Obscene bank charges etc

1) banks are not being ordered to repay PPI. Only missales of PPI are resulting in redress.
2) No banks are being told to repy obscene bank charges. The banks won the "unfair" bank charges case in 2009. The reclaiming of bank charges on that basis ended in 2009.

Thrugelmir

aj2018 wrote: »

I find the tone of the replies on here a little patronising to be honest.

Would you prefer that political correctness prevails and that people asking questions are deceived in some manner. In essence lied too. As with all the forums on MSE. People may work in particular fields, or have associations to certain businessess. However they also endure the realities of everyday life. Suffer the same challenges that life throws at them. Whether it be financial, relationship or health related.

Much better for issues to be discussed in a grown up manner. As with everything there are two sides to the story. Not often is anything totally black and white. More a fuzzy grey in the middle. Something always worth keeping in mind.

aj2018

Annndddd the patronising continues ! Ha. Are you what is known as a troll? You have not answered my question as to whether you are employed by Money Saving Expert? Do you have any credentials to be actually giving advice because looking at the grammatical errors in your writing I very much doubt it. I bid you farewell sire.

dunstonh

It is common sense to not criticise grammar because you then look stupid when your own posts have grammatical errors.

You can tell from the lack of responses from others that people are avoiding your thread. Probably as there is little incentive to help someone who is rude, trolling and doesnt actually appear to want help. People give their time here to help others and share knowledge. Not to fall for someone pretending to want help but is only trying to flamebait. If you genuinely need help, then you should consider your posting style in future. If you are here to troll and cause trouble, you wont last long as the board doesnt allow it.

lincroft1710

I love the irony!

Someone with 4 posts accusing people with 150,000 posts between them of being trolls!!!

LABMAN

aj2018 wrote: »

Sorry in advance I don;t really use forums. If some of my language was a little informal for your forums?! I find the tone of the replies on here a little patronising to be honest. Do you work for moneysaving expert?
Anyway, I disagree? Adding huge amounts of interest as a result of not keeping up your payments, how is that helping 'current financial hardship'?! It's just adding to the problem and yes I'm not stupid I understand it was probably in the terms and conditions? Doesn't necessarily make it fare now does it? As the banks are finding out time and time again, being ordered to repay, PPI, Obscene bank charges etc

aj2018 wrote: »

Annndddd the patronising continues ! Ha. Are you what is known as a troll? You have not answered my question as to whether you are employed by Money Saving Expert? Do you have any credentials to be actually giving advice because looking at the grammatical errors in your writing I very much doubt it. I bid you farewell sire.

The word is fair not fare.